TVGReviews of tvg.com

Response from TVGJul 10, 2022

Dear Customer, We're sorry to hear your account seems to be disabled. Accounts may be disabled for one of several different reasons, and we want to help and get you back to enjoying your day. We would love to talk and see what we can do to help, so please get in contact with our customer support team. You can email us at [email protected] or use our chat feature to talk to a representative directly, just go to support.tvg.com to start chatting. Thank you, TVG

Response from TVGJun 30, 2022

Hello d.c, Our customer service team has reached out to you today to see if there was anything to help us understand why you believe that our wallet is not secure. TVG uses industry standard security processes and encryption to keep your information in your control. We would love to hear from you directly if you have any concerns by going to our Support site, linked below, and clicking on the "Chat with an Expert" link. https://support.tvg.com/s/

Response from TVGJun 7, 2022

Dear Customer, We've used Trustpilots 'Find Reviewer' feature and you should see a prompt to provide some more details so we can assist. We are sorry you feel that way about our services. We've moved away from an inbound call center as our workforce is working from home at this time. If you email us or use our chat feature, we can always set up a scheduled callback time if you need to resolve an issue where we call you back at a scheduled time of your choosing. Further, accounts getting locked out can happen for various reasons. The big one is just using the wrong password multiple times on the account. We definitely want to help and get you back to your day, so despite that it's an email or using our chat feature, we'd love to hear from you.

Response from TVGJun 7, 2022

Dear Customer, We're sorry you feel that way about our services. Our team has emailed you information regarding the status of your account to the email we have on file for you. Please refer to that information so we can reconcile any issues. If you have questions please reach out to us using our support site link below https://support.tvg.com/s/

Response from TVGJun 3, 2022

Dear Customer, We've used Trustpilots 'Find Reviewer' feature and you should see a prompt to provide some more details so we can assist possibly. I'll reiterate what Kayla seems to have said in your review, and say we sincerely are not preventing you from accessing your funds. We do have a plethora of other options available that you should see also on your account. If you'd like to read up on them you can find information at the URL located here, or if you require further assistance please get in contact with us. https://support.tvg.com/s/articles/Withdrawal-Options

Response from TVGMay 31, 2022

Hi Angie, I see that you spoke with one of our representatives a few minutes ago, I apologize if they did not answer your questions clearly. We did process a withdrawal to the bank account and routing numbers you provided and I've confirmed with our finance department that the transaction was successful on our end. Please reach out to your bank, it is possible that they have the withdrawal on hold. Again, I apologize for any confusion. Thank you, TVG

Response from TVGMay 24, 2022

Hi Nicki, We've used Trustpilots 'Find Reviewer' feature and you should see a prompt to provide some more details so we can assist possibly. We apologize about not having live phone lines, but it's a necessary measure as our workforce is working from home at this time. If you need, during a chat or email, we can always set up a scheduled callback time if you need to resolve an issue where we call you back at a scheduled time. As for your withdrawal depending on the method used to make a deposit we may have to wait for it to clear your bank before we can allow those deposited funds to be withdrawn. We'd love to assist where possible so feel free to contact us again if something was unclear at our support site using the URL below. https://support.tvg.com/s/

Response from TVGJun 7, 2022

Hi Nick, I'm sorry to hear you were affected by our partial outage on Derby day. We have addressed the root issue, and sincerely apologize for the inconvenience it caused. Thank you, TVG