Keith
Outstanding Product And Customer Service
I purchased the Tuttio Soleil01 GB (Glacier Blue) for my son’s birthday and couldn’t be happier with both the product and customer service. The product arrived earlier than expected and was packaged extremely well to ensure no damage as well as ease of unboxing. A few portions of the assembly were a bit challenging but I was able to work through them fairly quickly. I am closing in on 1 month with the Soleil01 GB and every time I ride it or even look at it I am consistently impressed with the product’s quality, both the materials and craftsmanship. The materials are all of the highest quality including frame, wheels, tires, chain, brakes, suspension, seat, and battery. Especially the suspension which is very high quality (front and rear), I find myself bracing for impact going off a curb or similar sized bump only to realize how amazing it dampens them. The bike is powerful, agile, and an absolute joy to ride. The bike also benefits from clever engineering and craftsmanship. An example is the battery fits perfectly, no slack, has a handle on top for ease of use, you can literally just feel the quality of the components. Just the way the battery lid fastens into place, the way it can be further tightened, installation and removal of the seat, etc. The tires have outstanding traction, look fantastic (very aggressive), and are of high quality as are the wheels. The whole bike is a sight to behold, my son and I will sometimes take a trip into the garage just to admire it! Then there is the customer service which is equally if not more impressive. I had the pleasure working with Herry who was consistently prompt and thorough with his responses. Herry exceeded my expectations in every way including: assisting with product selection, ensuring shipping was expedited so the bike would be delivered in time for my son’s birthday, and guidance with assembly and product care. Herry is an absolute pleasure to work with and I highly recommend him for all of your Tuttio support needs. Overall, I highly recommend Tuttio for their high quality products, innovative and thoughtful engineering, stellar craftsmanship, and exceptional customer service.
Response from TuttioSportDec 15, 2025
Thank you for taking the time to share such a detailed and thoughtful review. We’re truly honored by your words. We’re delighted to hear that the Soleil01 GB exceeded your expectations in terms of build quality, engineering, and ride experience. Knowing that the bike brings you and your son joy not only while riding, but even when simply admiring it, means a great deal to us. We’re equally grateful for your recognition of our customer service. Herry will be especially happy to hear your feedback. Ensuring timely delivery for special moments, such as birthdays, and providing clear guidance throughout the process is something we take very seriously. We're glad that support made a positive difference for you. Thank you again for your trust and recommendation. We’re proud to be part of your family’s experience and look forward to supporting many great rides ahead.