Jess
Run, don’t walk away from Tuttio
Do not order from Tuttio unless you want to be the most frustrated you’ve ever been. I cannot overstate that enough. Ordered a Soleil 01 glacier blue on December 2nd. Got an email that FedEx was behind. If I would’ve gone back on their Facebook page I would’ve seen this wasn’t the first time they’ve claimed this. Look for yourself. I reached out and got a shipping label immediately. But… that’s where the road ends. I got an email saying it was shipped from China with a YunExpress tracking number. That one moved. Got a tracking number from California, that one hasn’t moved. It’s December 29th. Not here yet. No idea where it is. Is it in China? California? No one will answer to tell me. Seriously, run away. Don’t order from Tuttio. Don’t make my mistake.
Response from TuttioSportJan 6, 2026
We’re very sorry for the frustration you’ve experienced. Please note that accessories and bikes are processed separately, so they each have their own tracking numbers. We understand that the logistical challenges this holiday season have been especially difficult—despite improvements in advance notifications, the reality has still been slower than expected. We appreciate your patience as we work to get every order delivered.