TuttioSportReviews of tuttiosport.com

Fraudulent return policy and worthless Customer Service. I purchased a dirtbike for my granddaughter from Amazon. For various reasons, the dirt bike could not be delivered. Amazon faithfully refunded to purchase price. In addition to the dirt bike , I went to Tuttio sports website to order an additional battery. Since the dirtbike was not delivered, I needed to return the unused battery. I initiated the return process less than two weeks after the purchase. The email response I received said the battery could not be returned because there was no damage nor any quality issue. I reviewed the website return policy prior to purchasing and following the response, and nothing was stated about this policy caveat. I wrote two more emails and the response to both emails was the same response. So I called the customer service phone number three times, and Every time I was directed to leave a message but the voicemail box was full. Way too much hassle for something that should be an easy refund. Absolutely the worst Customer Service I have ever experienced! 

Purchased two Tuttio bikes in December 2025 (Soleil 1 and ARC) as Christmas gifts for my kids — $2,059.51 total including a one-year protection plan. Neither bike has been rideable for the majority of the time we've owned them due to power and battery failures. Since March 2026 I have sent approximately 20 emails and recorded more than 15 videos — including voltage meter testing — all at Tuttio's explicit request. Four months of full cooperation. The only thing they sent was a replacement charger for the Soleil 1 that didn't fix the problem. The ARC has received no remedy at all. When I formally requested a refund, Tuttio denied it by citing their 30-day return window — despite the fact that their own published warranty covers manufacturing defects for two years. Battery and power failures on bikes that are a few months old are not wear and tear. They are defects. Tuttio knows the difference. This is a deliberate tactic. The pattern is well documented: they run you through months of troubleshooting requests until you're outside the return window, then deny your claim. Check the other reviews here and on Walmart — you'll see the exact same sequence of events. I have since filed complaints with the Better Business Bureau, the South Carolina Department of Consumer Affairs, and appealed my American Express chargeback denial. I am not done. If you are considering buying a Tuttio bike, please read the warranty carefully and understand that their support process appears designed to exhaust you, not help you. My kids haven't been able to ride their Christmas gifts in over six months.

I got my tuttio about 2 weeks ago and the display said e06 on it and I didn’t even have it for 24 hours. The guy that works for tuttio said he sent a new throttle and control panel. It’s been 3 weeks since he said he sent it. This is not good service the bike is good but beware of problems.

I do not recommend buying this brand. The customer service is terrible, and the warranty is even worse. I bought it for my son, and after only 200 miles of use, the rear bearings had already failed. I contacted them, and they said there was no warranty and that the problem must have been caused by something external, like a crash. I sent a video showing that the bike is intact on the outside, but they keep lying. It seems the warranty ends the moment the bike is delivered to your home. Be warned, because I do not recommend it to anyone.

I would strongly discourage anyone from purchasing these e-bikes. Within just four days of riding, one of the brake caliper lines completely split, creating a serious safety concern. While the company eventually sent a replacement part, it took nearly three weeks after I reported the issue. Unfortunately, things only got worse from there. Within four months, both bikes began falling apart. On one bike, the throttle assembly and hand brake completely broke. On the other, the hand brake failed and cables are now hanging loose from the bike. Since April, I have repeatedly attempted to contact the company through multiple email addresses and have received absolutely no response. At this point, the lack of customer service is just as disappointing as the poor quality of the bikes themselves. These bikes have proven to be unreliable, unsafe, and poorly made. The company’s complete lack of support after the sale has made the experience even worse. I regret this purchase and would not recommend this company to anyone.

Defective break caliper and rotor was reported immediately upon delivery with complete supporting video and photo evidence. After multiple weeks of communication, the issue remains unresolved with repeated delays and no defined timeline for repair or replacement, It appears customer service is delaying the warranty process. I would advise caution before purchasing from this company.

Broken after one month. My son loved his tuttio and had a great time riding with friends until the throttle broke about a month later. We sent videos of the broken part and tuttio sent replacement parts but the bike still won't work and we continue to get an error code. Now they are asking us to send in more videos of the bike. We shouldn't have to trouble shoot and try to fix an expensive bike this soon. It's really disappointing and an ongoing issue.

Purchased bike about 6 months ago for son, he’s happy so far with it. Needed to reach out to customer service and they were timely and helpful. Edit: Going on 7 weeks since reaching out for assistance and getting the run around. Still no solution to fixing the bike that’s under warranty. 9 weeks and Tuttio has stopped responding. They had suggested taking it to a shop for repair(no one around us will look at it because it’s not a bicycle and it’s not road legal. They offered to send another part which would cost me $250 in shipping. Never will we purchase from the company again for lack of quality merchandise and customer service