TushbabyReviews of tushbaby.com

Prompt resolution of my problem

My issue was resolved quickly and efficiently. The representative was quick to respond to my emails and very polite! I received my order quickly as well, as I had a timeline for traveling for which I need the TushBaby. I will absolutely continue using their products. The products are awesome and the customer service is amazing! Thank you Brittany!

Brittany was awesome from start to finish. She took care of my issue and gave a quick resolution. Exceeded my customer service expectations. Hire more people like Brittany. She's making you guys shine.

It’s been 12 days since my order was marked as delivered, and I still haven’t received it. I’ve reached out to “customer support” multiple times, but instead of real help, they sent me a Google Maps photo of my neighbor’s house and claimed it was proof of delivery. The image is clearly an old street photo, not an actual delivery photo. When I asked for proper proof, I was completely ignored. I’ve emailed every day since and have gotten no response. The tracking number still shows the package sitting in Baton Rouge, Louisiana, yet they keep insisting it was delivered. At this point, I no longer even want the product — I just want my money back. The whole experience has been frustrating and disappointing. It feels like no one is actually reading the messages or taking any responsibility. If I could give zero stars, I would

Company rep was surprisingly very rude after my emails not being responded to for two weeks. My item arrived defective and unusable. She finally responded and said all of my emails had been responded to, which was a lie? When I asked for evidence of that she asked me to drop it. It's one thing to make a mistake, miss some emails, send a defective product, but to be rude to the customer for no apparent reason? Why? I enjoyed the product (the second one, I finally was able to send the first one back), but I would not willingly do business with this company again.

Received my tush baby in the UK within the timeframe given. Im a size 18 and and the tushbaby “just” fits me. However is comfortable for my baby and 3 year old Only disappointing aspect is the price of shipping to UK wish id ordered the sling to turn it handsfree at the same time I bought the tush baby.

They do not honor their return policy. I ordered from them and the order never showed up. They sent me another one and I did get it. After getting it, I realized it was not going to work for me. I requested a refund and they said since they already had replaced the item I could not get a refund. I asked about an exchange for a different bag and the answer was no. They do not stand on their promise. Buyer beware.

I was very hesitant to order from Tush Baby when I saw such poor reviews here. That’s said I investigated the company and saw that it was being shipped inside the United States, had Laurie Grenier’s stamp of approval and I was able to lose $100 if everything went south. The orchid colored hip carrier came relatively quickly and as described. I did have a question after my order was received, and they got back to me very quickly. So if you’re on the fence about it, I don’t know why there were any bad reviews. 01/26/2025