TushbabyReviews of tushbaby.com

I was influenced by a person on Instagram to buy the Tush Baby Hip Carrier for my plus size baby. Placed the order but no order confirmation received i chased this a couple of days later and miraculously received shipping information almost instantly. A few days later, the item wasnt at the address id sent it to. Turns out when I queried this, their shipper had delivered to the address leaving it outside on the street. An item of thay value just being left on the street... no signature, nothing. Someone has obviously walked passed and taken it and Tush Baby have not been helpful in raising this with their shippers, offering a replacement or a refund so I have paid for a product that ive not received. Very disappointed, right before Christmas too. Update: thanks Tush Baby however it doesnt change the fact I have paid for an item that I havent received.

It’s been 12 days since my order was marked as delivered, and I still haven’t received it. I’ve reached out to “customer support” multiple times, but instead of real help, they sent me a Google Maps photo of my neighbor’s house and claimed it was proof of delivery. The image is clearly an old street photo, not an actual delivery photo. When I asked for proper proof, I was completely ignored. I’ve emailed every day since and have gotten no response. The tracking number still shows the package sitting in Baton Rouge, Louisiana, yet they keep insisting it was delivered. At this point, I no longer even want the product — I just want my money back. The whole experience has been frustrating and disappointing. It feels like no one is actually reading the messages or taking any responsibility. If I could give zero stars, I would

Company rep was surprisingly very rude after my emails not being responded to for two weeks. My item arrived defective and unusable. She finally responded and said all of my emails had been responded to, which was a lie? When I asked for evidence of that she asked me to drop it. It's one thing to make a mistake, miss some emails, send a defective product, but to be rude to the customer for no apparent reason? Why? I enjoyed the product (the second one, I finally was able to send the first one back), but I would not willingly do business with this company again.

They do not honor their return policy. I ordered from them and the order never showed up. They sent me another one and I did get it. After getting it, I realized it was not going to work for me. I requested a refund and they said since they already had replaced the item I could not get a refund. I asked about an exchange for a different bag and the answer was no. They do not stand on their promise. Buyer beware.

Have yet to receive 2 orders, although on the website the latest delivery date is supposed to be tomorrow. They don't provide tracking numbers, but require you to download shopping apps. I downloaded both apps, checked every day for the last 6 days, & the apps still can't even find the orders. I did an online chat with TushBaby customer service today, & they won't even ship the orders until next week! They did have one item in stock, & could have sent it in time, but chose not to. I won't have anything to give at the baby shower now. I asked if they would ship the one item in stock, but they can't get it to me in time (apparently they've not heard of overnight shipping?). I certainly hope they get it together and to the mother by the time the baby is born. I'll never deal with this company again.

Took more than 3 weeks and the courier is still awaiting the item. They say this “shipped/in transit”

FRAUD COMPANY. They charged my account, put my order on hold and did not tell me until I reached out. There customer service is a joke. I wrote about my experience about their customer service on EVERYTHING. They blocked me on social media and deleted my review EVERYWHERE. I can bet there are a ton of bad reviews that they are hiding to get keep scamming others for money.

was charged an extra 56$ after already paying 22$ in shipping on an 80$ product. customer service was dismal and rude. they claimed it was for customs and duty. which it isn't. there is no duty on the carrier as per UPS and max it could be would be under 20$. UPS charges a "brokerage fee". if i had known i wouldn't have gotten this item.