Turner MotorsportReviews of turnermotorsport.com

Update: This is a little overdue but the manager I contacted got back to me and was very consoling and professional in considering by grievance—therefore I changed my experience from 1 star to 3—I can respect a company taking ownership; but hopefully they’ll be progressing towards preventing them from reoccurring. Never ordering from this company again—they got like 1.5 stars on Trustpilot—that’s saying something—I just learned this after-the-fact. I’ll tell you why: I’ve been working with FCP Euro, AutoHausAZ, Bimmerworld, and Pelican for about 15 years for my BMW—not once in all those years with any of them did I ever have one issue that wasn’t resolved immediately and respectfully—especially when the fault was there’s. This one time I couldn’t find the part I needed —but it popped up in the search engine with Turner Motorsports—so I decided to order a few other things I had in my AutohausAZ shopping cart as well to benefit from their free shipping minimum. (Long story as short as possible) . . . I place my order with everything in stock—soon after receive an email stating one part is back ordered for weeks, so I opt for another manufacturer of the same part —but also add another part to the order since it hadn’t shipped yet. They update the order but end up shipping that added part directly from the vendor to my address affiliated with the billing of that credit card, not what I had filled in for my current shipping address. So that one part gets shipped there, and the other (initial part of the order) is directed for my current address but still hasn’t shipped yet because they’ve back ordered another part but this time didn’t tell me. I contact them, tell the agent my situation, he gives me an attitude like a 20 something year old living in his mothers basement who’s frustrated because his mom is calling him while playing Minecraft and feels interrupted. I tell him to chill and realize it’s their fault that they didn’t update the order to the correct address—after a little conflict he then goes “I’ll make sure no one picks-up your calls the next time you call” and hangs up. Bro—never have I ever experienced this behavior in my personal life let alone dealing with a business. I sent an email to PR about it and never heard back— Never again dude—never.

Ordered and paid for two front shocks and springs. The shocks are direct shipped from Bilstein, but unknown to me they needed to be manufactured in Germany.! Contacted Bilstein US and were informed it will be a month until they are in the US. No ETA from Turner. Bilstein do not ship direct so expect all communication from Distributors. I should mention that the springs have already arrived.

Order experience was fine. However, delivery is slow and packaging is inferior. My last order was for two front rotors and brake pads. I know for a fact that BMW nicely packs each rotor individually, and wrapped. However, the ones I got, no joke, were loosely packed and the only thing separating the two rotors from each other was a pc of crunched brown paper. These rotors were not standard, but were the riveted aluminum hat style. When they arrived, as expected, the aluminum hats were damaged with deep grooves. To the credit of their customer service, they did overnight me two more. The replacements were also shipped without proper BMW packaging but were better protected. The brake pads, which were shipped separately, were just thrown in a larger box with one small air pack which had busted at some point in transit. Due to this, the pads had come out of the original BMW packaging and loosely flying around in the box. They do have good prices, but if you need reliable shipment and packaging of your parts, you might want to look elsewhere. A few extra bucks would have been well worth the extra time I spent having to deal with this.