Turner MotorsportReviews of turnermotorsport.com

They offer a lifetime guarantee? They want you to repurchase the same item, ship the damaged parts back, and they will issue you a credit! So your out of money twice! Are the for real? FCP does the same. Lmao! I don't want credit, I want replacement parts! With spending more $$$! Who is running these companies? Stay away!!!!!

Ordered on 4/14 was emailed on 4/16 that a part was missing. Was told it would be in and shipped 4/16. 4/18 label created not shipped. On 4/19 opened chat at 0830 EDT waited until 1030 on next available agent. Called to cancel order only menu option that worked was sales, they transferred me to support waited on hold 49 minutes, never answered so hung up. Received UPS notification at 9:32 pm EDT order was picked up. 5 days to ship order that was in stock when ordered. Recommend not doing business with this company, they are unresponsive on orders, hate to see what product support would look like.

Company says it will ship “today” doesn’t ship out today. Will put your order on hold until they can get it sourced. Customer service will put you on hold for long periods of time over simple issues. Generally a poor experience. Not sure if I caught them on a bad day or what. But I’m in for an hour and a half wasted on in time dealing with these people. DOUG was not helpful. James handled my request within 5 minutes after I hung up on Doug.

Ups accidentally mislabeled my packages and instead of TMS returning my package, they steal the item and exchange me an item $350 cheaper, then say they can’t find the item that was accidentally sent to them. Bad customer service, dishonest employees that will steal from you if they can get away with it. I’ve been ordering parts from TMS for years but not anymore. I will no longer do business with them.

Ordered an OMP steering wheel in September of 2022. Every few months I get an email update that it will ship later and later. Today is March 5th 2023. The last email said March 1st. I clicked the shipping link inside the email and now it says March 27th. I'll be updating this review on March 27th... stay tuned!!

Absolutely garbage customer service. I was looking to purchase a whole heap of interior trims and like any diligent person I inputted my car specs to filter through compatible parts. When I soon came to realize post purchase is that Turners shows you things for you car that aren't even compatible even if it says there are. Naturally I ordered $3000USD worth of items thinking I have done my part and selected the right gear according to their guidance yet this would be the start of my problems. The order was dispatched and I received 2 defective products and 2 incompatible items. I followed up so many times about this mishap and they refuse to reply to any of my emails. Only as of today did they acknowledge to potentially process my refund if I ship the items back at my own expense! Shocking treatment it does not matter if you spend 300 or 3000 they treat you like trash because they know they can get away with it. STAY ABSOLUTELY CLEAR FROM THIS PLACE!!! Try Hubauer for your BMW parts, they seem decent and have the review score to back it up.

Because this company doesn't deserve anymore of my investment than I've already given, I'm pasting this from my Yelp review. Thanks. Decent pricing, and some cool stuff...sometimes. That's about all I have to say about Turner that is good. My impression is that they are affiliated with ECS, and seem to have taken the same politic when it comes to client care, which means, NONE. I cannot tell you the amount of money I have spent at both firms, which really shouldn't matter (and clearly doesn't to them), only to be treated with complete apathy and disregard. They constantly mislead on availability and shipping speed (currently still waiting for parts on Oct 13, ordered on the 1st that said they ship in 2 days), and do not take ANY responsibility or express any empathy for anything. Orders, house-part failures, you name it. All I can say is that this business model may be successful for them, but sooner or later, enough of us will have had enough, and they'll be wondering why they're shuttering the doors and putting the race-cars on EBay.

Buyers beware. This company is a scam. Ordered item which they had listed as in stock. I received an email 2 weeks later saying the item was not in stock. So I called and spoke to an agent to cancel the order to get a refund and they wouldn't issue me a refund. Gave me a bogus excuse about the vendor they drop ship must cancel the order first. Uh, excuse me you sold me an item you don't have in stock and you are then telling me you have to wait for the vendor who doesn't have the item in stock in the first place to cancel the order before you issue me a refund? Get real. Had to a file a payment dispute from my payment institution to get my money back. Stay away from this company if you like your money.