TurfmaticReviews of turfmatic.com

I bought the turfmatic 600. The purchase and shipping was faxt. The machine feels like its made from good quality materials. However, the brush throws all the infill and whatever else is on the turf onto the operator its a bad design.

I've not been communicated too about my purchase. Nothing on delivery, expected date or anything.

Terrible, used once was on for about 5 minutes before it cut out now doesn’t turn on called turfmatic apparently to busy to answer the phones

I have bought between 15-20 sweepers from TurfMatic mostly for my customers (we instalI turf). I felt like they had the best product and branding in the market. My personal sweeper broke down within 4 months after very limited use. It started smoking out of the front and died. I emailed for support but crickets. I’ve had a few customers complain about similar issues. Unfortunately they have also not be able to get a response from their customer service. My company didn’t make any money promoting TurfMatic or adding those vacuums to our financing. We just did so because we trusted their brand and wanted to give our customers a great experience. You would think as someone who added their link to my website, actively promoted them and vouched for them over and over that they could at least give us a response.

Payed for 3 day shipping! Friday am,didn’t receive it till Thursday evening! To me that’s 5 days. Trued to contact turfmaster with 3 emails and they will not respond. Horrible company to use!

Customer service is non-existent. We purchased the incorrect product and were inquiring on how to exchange it for the one we meant to purchase. After calling the toll free # that directs callers to send an email (why have a toll free # at all?), we sent an email and received one reply asking for additional information. We responded and then did not receive a reply, even after a second follow up email was sent. Look, I get it if you can't make it happen for us but communicating this to close the loop would have been appreciated and respectful. And we bought the extended warranty...so now I worry if anyone will respond if we ever need it. The sweeper product works fine and lifts the turf nicely. I am not sure about the design that kicks back everything on the person mowing. Wear long pants and glasses for protection and the mower should be fine. Which, BTW, is how we realized we wanted the sweeper vacuum product vs. the sweeper we purchased. Our work around is to use a shop vacuum to pick up the pile made by the sweeper. It would have been nice to do it all in one step. Moral of the story. Don't buy direct from the manufacturer. Buy from Amazon so you have some recourse.

And how do I determine if the product is faulty? How does turfmatic know what my problem is if they aren’t responding to my communication efforts? Literally, this is the first and ONLY conversation I’m having with turfmatic and it’s in this strange forum. Why won’t anyone return to my emails? They’ve decided I don’t deserve/qualify for a return silently and just ignore my MULTIPLE attempts to make contact? Thank you for responding! I really would like to speak with someone about a return. I understand you guys need an RMA but not only can I not find it but where do I send it?? The places I’ve contact don’t respond. This is the first response I’ve gotten from this company and it didn’t give me any information on how to complete this return. Please provide me with a contact address to someone who will respond?? Since my item arrived, I’ve been trying to reach someone at turfmatic. I tried all the email addresses listed either in my order emails and any address listed (anywhere) on their site. All of them are a dead end. Either they get returned to me or no one responds. There’s a phone number on the website but when I dial it’s just an empty line. No ringing, no one answers, not even a recorded message. Another dead end. There’s a representative listed on the contact page who’s located in a totally different state but after multiple dead ends, I emailed him directly. While he responded, it went no where. He said I need to find my RMA number and contact customer service and then has since ghosted me. I’ve gone to their socials, there’s nothing there to provide a lead to contact info. I’m out of options. Their warranty is another facade if there’s no one to answer emails or calls when you have a problem. So with that, I strongly don’t recommend purchasing expensive items from this company!!

Used it and initially worked well, but then the engine stopped working. Tried contacting the company via phone or their website a few times and no luck. Update The company contacted me via trust pilot (after I put this review) with instructions that did not work. I would like to know how to fix it, if it is possible as right now it is not even starting. New Update 21/04/2024 after sending another email on 11/04/2024 as they indicated I got no reply whatsoever. I would not buy this machine.