Tuned In TokyoReviews of tunedintokyo.com

The worst shipping on the planet. They lead you to believe their products will be coming from the US and use verbiage to make you think you will get your order quickly but it your product will come from China. This is the second and last time I will do business with Tuned In Tokyo. Even worse that I had to pay for the shipping.

UPDATE: Finally received my order after a Month and a week of waiting. Still haven't gotten a response from any of my emails. Honestly just avoid them. Ordered 12/6, its now 12/26 and still NOTHING!! Sent numerous emails regarding status of my order, spent over $100 and no real response to my order. This company is an ABSOLUTE SCAM!!

I ordered a mystery box for $100 CAD, then paid $74.95 for 2-3 day shipping on top. My box didn’t arrive for a month and a half after the order date and didn’t even come as described. the stuff was thrown into a packing bag, it’s doesn’t even come in the cute box in the picture :( they also shipped the backpack separate so i haven’t even received that yet. Sizing is weird and each clothing item is from a different brand of t-shirt which is confusing. overall i would not buy from the brand again. it’s overpriced and not like the description at all. i’m also disappointed at the amount of money i spent overall, because getting it over the border costed me an extra $45 as well.

Arrived after more than a month, and doesn’t contain a backpack, like promised, will never order here again

Order placed 12/6. Shipping label wasn’t even created until 12/13. Today is 12/22 and the package still hasn’t been shipped. Guess Christmas is going to be a little late this year.

I’ve ordered from them 2-3 times bc I do like their designs, I think they’re awesome. However, their shipping time and customer service is terrible! I didn’t get a response until my third email threatening a bad review…. And their response just told me the status of my package which I already knew and is what I was complaining about! It’s been 3 weeks and my package still says “ready to package” I ordered it for Christmas bc their shipping said it would come in about a week. But of course it’s now been 3 and it’s not even packaged with Christmas right around the corner. Now I know for next time if I need it delivered at a certain time to order 2-3 months in advance.

If you're here, you already know. The positive reviews have to be fake. This is not even a real 'company'. You will absolutely NOT get what you order. You might get a canned response or two from their "logistics team" but then they'll stop responding because not even they can overcome the shame of being scammers. You will most likely get nothing at all. If you have ordered already and you're here, you also know. Just call your credit card company now and get the chargeback initiated. I'll save you the one or two extra chances you were planning on giving these clowns to fulfill your order. It's not happening.

Placed an order well over 2 weeks ago and did not receive the item or any tracking numbers. They also have not returned my emails. Scam company for sure