Tuned In TokyoReviews of tunedintokyo.com

There's NO customer service. I ordered over 2 weeks ago and only received a order confirmation that items ship in 4-5 days, no updates that there's a delay. I've emailed at least 5 times and no reply. So much for receiving by Christmas. This same thing happened to me 3 years ago, and I haven't ordered since, so looks like they have not improved.

Poor customer service. Only way to contact them is via email which allows them to continue to be evasive. They claim 3-5 days for shipping an item. It has now been 13 days and the mystery box has not shipped. They charge a lot for shipping so I would think they would be better about it. I am beginning to think that the mystery box is called such because it will never arrive. I love how the CEO of the company boasts about his money, fame and ability to help other companies start up their businesses when his business model appears to be taking orders and never sending merchandise in return.

Provided me with an invalid tracking number, emailed them and they told me because it was a ‘freshly generated tracking number’ so it wasnt going to generate any information yet. I’ve shopped online alot to know thats not true. Lol. I then commented on their page and asked them to respond to my new email and/or IG DMS. I received multiple comments on that page, that the same exact thing happened to them. They didnt get their orders, etc. then all of our comments got deleted. Weird right. I had to go so far as dming their CEOS on ig. We’ll see if they respond regarding my missing order.

Got here quick, not a Black fan. All the shirts were Black, but fit and finish were great

I’m still waiting for my order mthfkrs I’m going to sue you guys for fraud

Says they’re based in California but it’s a scam, they’re from China and though they claim they ship domestically using USPS and internationally through DHL they actually are from China and painfully use China post which has taken over a month to even get to the United States

ordered a mysterybox which was meant to arrive a while back. says its been delivered it hasnt. tried contacting the company and delivery company to no aveil. wouldnt recommend

Sent a message to their support team about my shipping and each time they tell me they’d system is not working. It has now been 2 months that I am waiting on my items to arrive. As someone pointed out they are not like before as I have otdered in the past and received my items within a week.