I had purchase two Pionier watches: Miami Stainless Steel and the Miami Rose Gold. Both had to be repaired for bracelet issues, and the Rose Gold movement replacement. These watches are very fragile! Please do not even let these watches hit something! The movement will come apart! Casios "G Shock" are tough watches after been dropped! These are not! Save your money and think about it, before buying any "TUFINA" watches! I am extremely disappointed for such a nice looking watch, and not worth the investment! JGM PSFB, FL.
MM
mrs mark G.
Ripped off and scammed
I ended up buying 3 watches in one month’s time. The last one (which cost $1500.00) arrived broken. They sent us a return label, so we sent the watch back. Yesterday, the package was returned to us as “REFUSED” and their website is shut down and none of their email addresses work. I’ve been scammed.
MG
Mr G.
Differing levels of service
When you pay for the watches the service is fast and efficient. If you send the watches back as you are unhappy, they drag their feet for days before getting to refund the money you are owed. It’s a disgrace.
Response from Tufina WatchesFeb 5, 2021
Thank you for the feedback. We do see you had made a purchase twice by mistake and returned the 2nd watch, which as you stated was purchased by mistake. The shipment from you to the warehouse meaning from the UK to Germany was done via a standard shipment, which with Brexit nowadays is taking forever to pass customs. How is this our fault? We would have appreciated you reaching out about it and asking us why so long, and the simple answer would have been BREXIT and a standard shipment. Since January 2021 British folks need to get used to new standards when dealing outside their country. It took over 6 business days to get cleared from customs. On January 25th your package early in the morning was received at the warehouse, and later that afternoon on the same date we refunded you, sir. Feel free to contact us at [email protected] where there is always a care team to reply. Maybe there has been a misunderstanding. Please reach out, and we would love to be given a chance to make you edit your review. Best wishes from Tufina.
JC
Jorge C.
I buy a watch from this industry and i…
I buy a watch from this industry and i Receive a shiny piece bad it wasn’t working right and I called receive a shiny piece bad it wasn’t working right and I called him back them back to ask for help and her answer was not good they asked me to send back to Germany with my own money and they blame me Fort not working right and I have end up with a broken $400 piece of garbage thank you
Response from Tufina WatchesFeb 5, 2021
Thank you for your feedback. Almost 8 months after purchase and of the watch being in your possession you opened a chargeback with your bank. You refused to reply to more than 4 of our emails and never picked up your phone when our team called. We even offered you a return label to us, and we offered to take care of all warranty services postal costs, and even said that if this is a manufacturing issue it will be replaced for free and if it was some damage caused to the watch by you we offered to have it repaired for free. As well, we offered free return shipment back to you. You never replied to us, sir. You totally ignored all our help and assistance. When your bank reached out we showed them all the emails that we had sent you with no communication at all, total ignore. So, your bank stood by us and closed the chargeback in our favor. Even after the chargeback was closed in our favor, and your bank stood by us, we sent out an email to you stating that our offer to help you in any way still stands. Please check your spam folder or please do send us an email at [email protected] and we promise to go above and beyond to assist you. Thank you kindly. We hope that you will give us the chance to edit this review. Best wishes from Tufina.
AA
Anon A.
Absolutely shady and poor customer…
Absolutely shady and poor customer service. They shipped an empty box. Complained to PayPal. They eventually sent a replacement, but not before sending me a threatening text message to my phone. Incredibly unprofessional.
The watch is a Chinese movement. Nothing too impressive. You’d be better off buying a mid-grade watch at Macy’s. I own a Cartier and Patek. These are not hand made, high-end movements. Anyone who thinks you can get a $1700 watch for 70% off—well, you get what you pay for.
Thank God it was just a gift for a high school kid.
Response from Tufina WatchesJan 8, 2021
Thank you for your purchase, but for the first time in 22 years online, we will give such a reply. The 1st package you claimed to have arrived empty inside. Without any hesitation and giving you all the benefit of the doubt we send a 2nd package days later even though FedEx investigation stated no theft or any interruption on the delivery. To this day we have not received a refund for it. It is ok, but don't turn facts around. You opened a PayPal dispute even though we had told you that the 2nd shipment had already left the warehouse your way. The 2nd package, you claimed this time it was never delivered. Although UPS stated delivered. We used UPS for the 2nd package just for the sake to be extra safe. Our staff emailed you, left a voice message, and even let you know about the 2nd package being delivered on the PayPal board. You ignored our team and continued claiming it was never received. Until you felt you could not play around anymore and out of the blue (when police were involved) just suddenly the package was delivered and you told PayPal in fact the 2nd package had been delivered, a miracle. That is why you left negative feedback with an anonymous name. We are a very hardworking and honest family business of 8 generations. We do not work endlessly (and we all know how hard it is to maintain a family business) to be treated like this. No sir; you cannot, and this with all due respect. Regarding the watch, since you do own a "Patek", you would have never tried to get ours for free. And now, you want to "damage" our reputation. It is your right to do whatever, but we have PayPal, FedEx, UPS, and the police that believe us. You are more than welcome to return it for a full refund. No questions asked. We do not hold a grudge, and we are saddened to give such a reply, that have never ever done before, but enough is enough. Nonetheless, wishing you a healthy and blessed year ahead.
MM
Maxime M.
C'est du drop shipping les gars la…
C'est du drop shipping les gars la montre ils vous la vendent 400€ alors qu'elle en vaut même pas 10€ sur wish et regardez la marque de la montre la marque du site n'est pas là même, ne vous faite pas a voir
TL
Tom L.
Worst Customer Experience- DONT BUY
While I gave them the benefit of the doubt a couple months back they have proved to be the absolute WORST in customer service I have ever experienced. Spent the $40 to have it shipped to the German factory on 8-29-20 and still no word and when I do get someone all I hear is how bad German customs is. Really enough. Buyer Beware don't believe the reviews and don't fall for the family history. It is all crap and lies. Safe yourself the frustration and buy a REAL luxury Watch or even an apple watch for that matter. At least they stand behind their products. SO VERY SAD and won't be buying anymore.
DK
Denys K.
FAKE! DON’T Recommend it!
DON’T Recommend it! I bought this watches and they came defected! It also like a fake in reality. The return policy is very strict and the customer service is awful trying to blame it on the client. Very bad experience! If it is possible, I would definitely give them a 0 rate !
