Watch arrived . Not working . Bought 360€ Barcelona watch ,automatic Wound the mechanism several times but it kept stopping and despite me wearing it whilst moving around .
Looks great but hey so does a Farrahi without an engine.
Totally disappointed.
Clicked on the link for their refund policy and YEP you guessed it ....does nothing .
So extremely angry with Tofino and Trust Pilot who gives high rating ...fishy fishy scam I feel .
Response from Tufina WatchesFeb 2, 2026
Dear Enda, we spoke to you over the phone, and you said it is working just fine. You said the watch is perfect. This review is a bit confusing compared to our kind conversation on the phone. Please, if you need assistance, you know us by now; all you have to do is just call or email. We are here for you. Best of wishes to you, Enda, but sincerely confused at the 1 star here.
SH
Shane
Not really German
These are cheap and nasty Chinese watches, playing on the name "Tutima", which is a genuine German watch brand. I strongly recommend reading some online watch forums before buying, it turns out that Tufina are not really German, they lie about where they get parts, their watches commonly err by several minutes per day, and the cases are wafer thin. Avoid like the plague.
Edit 11/10/25 In response to Tufina's comments. Simply resurrecting an old company trademark does not in any way prove you share the original values, knowledge, expertise or approach. I collect quality mechanical watches, particularly German brands. The likes of Nomos, A. Lange, Maurice Grossman and Glashütte Original use in-house movements, while the the likes of Sinn, Mühle, Tutima, Laco, Stowa and Damasko use high quality Swiss base movements and modify them in-house.
Can you please tell me which of the above you do? Why do numerous experts say your movements are well-known cheap Chinese models? Can you confirm here, in writing that the movement parts, cases and straps are genuinely "made in Germany"? Can you give us your current German factory address, because the photo on your website is of a building occupied by Nordson EFD? Or a website where we can see video of German workshops and watchmakers manually machining components and assembling large numbers of movements? Can you tell us why you're on record admitting to one customer that your movements are Chinese? Or why numerous watch experts/collectors say your watches are not what you claim?
I'm sure your watches are adequate fashion pieces, and I have absolutely no objection to that, but please stop trying to fool people into believing they're something they're not.
Response from Tufina WatchesOct 10, 2025
We appreciate your feedback, though it’s important to clarify some serious inaccuracies in your comment.
Tufina is not a marketing invention — it is our family name, carried for more than eight generations, dating back over 250 years. Our ancestors built the Clock Tower of Tirana in 1828, a landmark that still stands today. We are proud of this heritage and continue to operate as a family-owned company, based in Munich, Germany, for the last 35 years.
Our watches are designed and assembled in-house under the Theorema and Pionier brands, trademarked with the German government since 2004. Each model undergoes individual inspection before leaving our workshop.
We checked our records and could not locate any customer under your name. Even asked you through Trustpilot to provide that information. If you are a genuine buyer, we warmly welcome you to reach out so we can help directly. In fact, please do so. It will be an honor to assist.
SC
Simon C.
Probably the worst watch I have ever…
Probably the worst watch I have ever bought! I have many many automatic watches and the Pioner watch I bought from this company has not lived up to it's price tag (which was over £400). From the start, it hasn't kept time properly, running 5 minutes fast after a few days. Soon after purchase, the dials showing the month and date became misaligned, so that the pointer points between months on the dial and the second number on the date sits wonky. This is despite heeding the warnings of not changing the date or month near midnight. The final straw this morning is that the crown has simply just fallen off. So I now can't adjust the time on my watch that will run fast in a few days.
I'd expect this from a cheap watch, but not from a watch of this value which has clearly been made with poor, cheap components, not the authentic workings as advertised. Read other reviews saying similar and don't buy from this company as you run the risk of it not lasting the distance. Nice looking watch, but not worth the money.
Response from Tufina WatchesNov 9, 2025
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. However, we would like to clarify a few details to ensure fairness and transparency for everyone reading.
Your watch was purchased in 2022 for $299 USD (not £400), and we have not received any prior communication from you regarding these issues. Despite the warranty period being over, our team — together with our German partners — has already tried to contact you several times via phone and WhatsApp to offer a repair and full assistance, but no one answers our calls.
Please reach out to us directly at [email protected]
We would like to arrange service and ensure your Pionier is restored.
LC
Lee C.
I bought 2 watches from them
I bought 2 watches from them. One for me and one for a friend. You are just buying a POS item. One wind doesn’t last a full day! I’ll give you th REAL REAL on this. Horrible customer service. Once they get your money, they could care less about that watch. I threw it away! I wouldn’t sell one in a garage sale, nor would I buy one!
SCAMMER.
DON’T DO BUSINESS WITH THEM!
The watches are cheap! They are a piece of junk.
Response from Tufina WatchesOct 9, 2025
We are truly sorry to read this review. At Tufina, we take every concern seriously and always work with our customers to find a fair solution. In this case, unfortunately, we were not given the chance to assist and resolve the matter directly.
Most of our customers are very satisfied with their watches, and we remain committed to providing quality products and reliable support. We welcome anyone to contact us directly, no matter the cause. We always strive to make things right.
GY
Gabriel Y.
Tufina is an unprofessional and irresponsible seller
Tufina is an unprofessional and irresponsible seller. My watch was not received, they could not provide proof of receipt and I did not signed any package. They obtained from FEDEX, supposedly a copy of delivery, but anyone looking at the signature image will know that it is not a signature, it is a line and a lie.
CC
Craig C.
High Quality German Watches ???
Firstly, on the Tufina website certain watches are around $1000 discount off- Red Flag No1. The rave review after rave review smells a lot like Brand Ambassadors Red Flag No2 The lack of transparency about the watch movements Red Flag No3. The impression that these watches are German made Red Flag No4
I think these watches are a product of VERY creative marketing . I give them 5 Red Flags 🙋🏼🇨🇳🇨🇳🇨🇳🇨🇳🇨🇳
FR
frank
wtf theres no waranty if you drop it…
wtf theres no waranty if you drop it and they want 150 to fix it , and the gold is very thin and already worn after just a few months. and i spent 7000 on these poor quality watches
AM
amos M.
I bought an expensive Tufina Pioneer…
I bought an expensive Tufina Pioneer watch few months ago.
I had problems with the wrist band size. It was too small I requested for a bigger one and they wanted me to buy a new one . After being tossed around like a dead rat, they finally posted me one at my cost! It took a month to Australia. A postage from Mars would be faster.
Six weeks ago I wrote to them politely asking what I should do with a stuck dial. No one bothered.
They are NOT interested in you again once they get your sale.
Very poor/non-existent sales office and worse communication skills.
moral of the story, buyer be ware!!
Amos.