Been purchasing their apparel and products for years with no issues and they are always very responsive to my questions in their social media platforms as well. I highly recommend them based off quality of their products and customer service alone!
Response from tuffwraps.comSep 7, 2024
Thank you so much for your continued support over the years! It means the world to us to hear that you've had such a positive experience with both our products and customer service. We always strive to deliver high-quality gear and be there for our customers, so it’s fantastic to know we’ve met your expectations. If you ever need anything, feel free to reach out anytime. Thanks again for recommending us!
Stay TUFF!
TB
Toby B.
Can’t buy what you want anymore, product takes ages to be shipped and were wrong
What happened??? Have been using tuffwraps for while and used to find the products and customer service really good. There has been some change in the last couple of months and it’s all gone down hill. Have noticed the professional athletes have stopped following and using the brand too. Something seems to have gone wrong! Awful recent experience
Response from tuffwraps.comSep 7, 2024
Thank you for your feedback. However, we must address several inaccuracies in your comment.
First and foremost, it is disappointing to see that a Barclays Relationship Director where we bank has resorted to posting a false review in defense of personal connections. This type of behavior does not reflect well on you or the institution.
To clarify, our records indicate that you have not placed an order with us since September 1st, 2023, despite your claim of a recent experience. Additionally, your statement regarding professional athletes no longer using or supporting our brand is entirely incorrect. TuffWraps continues to be proudly represented by a wide range of professional athletes who actively support our products and values. We remain the TUFFest in the "industry".
Lastly, your support for individuals attempting to harm or misappropriate our brand is both troubling and unacceptable. Should you have any legitimate concerns or feedback, we encourage you to reach out directly to our customer service team. We are always open to addressing valid issues and providing the best possible assistance.
Sincerely,
The TuffWraps Team
MW
Maria W.
Unsubscribed from emails and still…
Unsubscribed from emails and still recieving, breaking GDPR.
Poor customer service as of late!
Response from tuffwraps.comSep 7, 2024
Another fake review, friends of people trying to steal the brand.
First, regarding your claim about unsubscribing from emails: you were unsubscribed July 1st as I personally suppressed your email so this is untrue. We take GDPR compliance very seriously. If you unsubscribed and are still receiving emails, it is likely due to an error. Please reach out to our customer support, and we’ll resolve this promptly.
As for your remark on poor customer service, we strive to maintain the high standards that our community has come to expect. However, aligning with those who are attempting to steal our brand and tarnish its reputation does not contribute to a productive conversation.
If you have genuine concerns, feel free to contact us directly, and we will be happy to assist you.
SA
Sara
This is such an amazing company
This is such an amazing company! It was my first order and the customer service person was so helpful. Most online companies only provide an email or chat but TuffWraps have a phone number on their website so I was able to easily reach someone to help me with all my questions. When I received my package I was impressed with the quality and how quick it arrived! I highly recommend.
WE
William E.
Purchased a belt <6 months ago for £120…
Purchased a belt <6 months ago for £120 only for the buckle to snap on me mid set and cause injury. Earlier today I have compared the buckle with my partners cheap belt from amazon (£25) and it has exactly the same buckle, just different branding. I would err on the side of caution when purchasing this product. I will no longer use this brands belt through fear of my own safety.
Response from tuffwraps.comSep 8, 2024
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience, and we take situations like this very seriously. Safety is a top priority for us, and we would never want our products to cause harm.
We’d appreciate the opportunity to investigate this further and make it right. Please reach out to us directly at [customer service email/phone number], so we can look into the issue with the belt’s buckle and discuss how we can resolve this for you.
Your feedback about the buckle comparison is important, and we’ll be reviewing this with our product development team to ensure that our customers are getting the highest quality gear.We look forward to hearing from you and making this right.
LB
Lee B.
Ripped me off for £53.98
Basically ripped me off for £53.98 as they say they haven't received the item I posted back even with proof of postage.
Certainly won't be using them again, clearly not a reputable company!
Response from tuffwraps.comSep 8, 2024
Thank you for your feedback. We take all reviews seriously, but after reviewing our records, we are unable to find any purchase history associated with your account. If you have any legitimate concerns or questions about our products or services, we encourage you to reach out to us directly. We're always happy to assist and resolve any issues.
CO
Consumer
Quality of the t shirts are very good
Quality of the t shirts are very good, better than some of the bigger companies that charge upwards of £60+ for a t shirt.
Ordered the Friday afternoon and item was with me first thing Saturday morning.
Very pleased with the service and quality, will be picking up a few things from these guys.
Response from tuffwraps.comSep 8, 2024
Thank you so much for the fantastic feedback! We're thrilled to hear that you're impressed with the quality of our t-shirts and that your order arrived so quickly. It’s always great to know we’re delivering both premium products and top-notch service. We look forward to having you back for more gear soon!
Thanks again for your support, and stay TUFF!
DP
Dan P.
Terrible company no communication been…
Terrible company no communication been waiting over a month for my items emailed them several times no reply I was going to be buying more from this company but not going to bother waste of time very disappointed.
Response from tuffwraps.comSep 8, 2024
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. TuffWraps is now under new management, and we’re committed to making things right for our customers. We sincerely apologize for the lack of communication and the delay in receiving your order.
Please reach out to us directly at [email protected], and we will prioritize resolving this for you immediately. Your experience matters to us, and we would love the opportunity to turn this around.Thank you for your patience, and we hope to regain your trust in the future.
