alex F.
Resolved my order mistake efficiently
Ordered a blue and green t-shirt, got sent 2 x black. My fault for not checking the order prior to shipping. Got in touch with customer support and they retrieved my original delivery and sent the colours requested. All very responsive and efficient, would be happy to use them again. Looking forward to receiving my clothing!
Response from tuffwraps.comOct 13, 2025
We’ve already sent you an email with everything you need, including screenshots of your order confirmation showing that you ordered two black shirts. I resent that confirmation email so you can see exactly what was placed at checkout. Our system shows your order was submitted for two black shirts, and that’s what was shipped. This is why we always encourage customers to review their order confirmation email before it ships, as it lists every item exactly as it was entered. If you’d like to exchange the shirts for different colors, we’re happy to help.



