TstriveReviews of tstrive.com

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. As with any supplement, individual results can vary significantly from person to person based on factors such as age, lifestyle, diet, exercise habits, consistency of use, and individual physiology. While many customers report positive experiences, we understand that not every product will work the same way for every individual. We would also like to clarify that cancellation does not involve any cancellation fees. If you canceled before the first scheduled renewal of a discounted subscription order, the difference between the discounted subscription price and the standard one-time purchase price may apply. This policy is intended to prevent misuse of subscription-only discounts and is disclosed in our terms. Regarding your return request, our support team reviews all requests in accordance with our return and refund policies and will be happy to assist you further. We appreciate your feedback and are sorry that your experience did not meet your expectations.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear about the delay with your shipment. We understand how frustrating it can be when tracking information appears unchanged for an extended period of time. While most orders are delivered within our usual 3–8 business day delivery window, carrier processing delays can occasionally result in packages remaining in a pre-transit or awaiting-pickup status longer than expected. Please note that tracking updates are provided by the shipping carrier, and there are instances where packages are moving through the network before the tracking information is updated. We encourage you to contact our support team at [email protected] with your order details so that we can review the shipment status and assist further. We appreciate your patience and the opportunity to help resolve the matter.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear about your experience. We take concerns regarding recurring charges and product delivery very seriously. However, based on the information provided in your review, we are unable to verify what services were canceled, when the cancellation was requested, or which account is associated with the charges you referenced. We would like to clarify that the $19.99 charge is typically associated with the Wellness Challenge, a separate digital subscription. Once a subscription has been successfully canceled, future renewal charges should not occur. If you believe charges continued after a confirmed cancellation, we would be happy to investigate. We are also concerned by your statement that you have not received any product. If there is an issue with delivery, we would like the opportunity to review the shipment status and determine what occurred. Please contact our support team at [email protected] with your order details so that we can investigate both the billing and delivery concerns and work toward a resolution.

Response from TstriveJun 16, 2026

Thank you for your feedback. We're sorry to hear that your experience left you feeling disappointed. We would like to clarify that we do not add products to orders without customer action. Any additional products or services associated with an order require a separate acceptance during the checkout process and are detailed in the order confirmation email sent immediately after purchase. We are also concerned by your statement that you were unable to cancel. Customers may contact our support team at [email protected] for assistance with orders, subscriptions, and account-related questions. Our team reviews and responds to customer inquiries as quickly as possible. Because your review does not include specific order details, we are unable to verify the charge you referenced. However, we respectfully disagree with the suggestion that you were charged for products that were not selected. We encourage you to contact [email protected] with your order information so that we can review your account, explain any charges, and assist with any unresolved concerns.