Eulalia R.
no good customer serviceee
no good customer serviceee

Why TSM?TSM operates the largest aquatic super store in the U.S., with over 10,000 sq. ft of saltwater fish and coral. The facility was built to receive, quarantine, and house the highest quality marine life. Here at TSM we understand that the key to a successful aquarium begins with healthy livestock, and we pride ourselves on one of the most comprehensive quarantines in the industry . Upon arrival at our facility, all newly acquired fish receive a series of dips and baths to reduce their initial parasite loads. Once added to their designated quarantine system, the fish receive their first of three rounds of Praziquantal. Copper is raised to therapeutic level and maintained there for a minimum of 30 days. Daily testing with laboratory grade equipment ensures that a consistent level of copper is maintained. While in quarantine, the fish are conditioned to accept readily available frozen food items. Our invertebrates are maintained in fishless systems to reduce the possibility of parasite transmission. We will not sell any livestock that we know or suspect to be unhealthy. We maintain our systems and ship our livestock at a salinity of 35ppt. Our knowledgeable team has over 20 years of combined experience working in public aquariums alone, and decades as hobbyists.
TSM Aquatics (tsmaquatics.com) has 384 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Eulalia R.
no good customer serviceee
Larry M.
I purchased two frags. a Purple Rim Green Montipora capricornis Which was Grey when I picked it up about a week ago It hasn’t changed much it’s very sad looking. I had made a previous purchase when you were still allowed in the facility it was a bird’s nest since I was able to see what I was buying I got a great piece that’s still flourishing. I can’t help but think since you can’t enter the store anymore I paid them to take there garbage away Very disappointed
Mark
I ordered 2 items online. Then called to add an item. I called a 2nd time to confirm the item was added. I was told everything was good to go. Then was shipped only the 2 items ordered online. TSM did nothing to rectify the situation.
Response from TSM AquaticsFeb 2, 2021
Mark we sent you an invoice for the additional item you had requested. As we explained to you, the order was never created because you failed to pay the invoice. At the time of shipping the only order in our system was the original one.