joshua V.
First time purchasing from TSM
First time purchasing from TSM. I'm very careful with my tank going thru quarantine and ensuring a parasite/disease free tank. My tank had been going on over 4 yrs without any new additions. I decided to pay a lot extra for Quarantined fish to ensure the health of my current fish and the stability of my reef tank would be safe. After 2 days of placing the new fish into my tank I noticed my other fish start scratching and was getting covered with what appeared to be velvet. I contacted TSM and they stated no way it could be from their fish. I explained my fish had all been QT'ed and my tank went thru fallow years ago to ensure a clean tank which had no issues for over 4 yrs until the new fish from TSM. I sent them a video of their fish swimming erratically and they responded the fish was normal and fine. On the 3rd day, the fish I sent them a video of theirs died and the rest of my fish were covered in white sand like spots which confirmed velvet. I then contacted them again and they would not refund and continued to deny that the velvet did not come from their fish which was ironically the first to show symptoms and die.