Transportation Safety ApparelReviews of tsasafety.com

Response from Transportation Safety ApparelNov 13, 2024

Hello Dianne. We apologize that you received the incorrect item. We did not receive a call or email from you letting us know about the discrepancy, so we were unaware of the error. We would be happy to get the correct item to you, and would've sent you a return label to have the incorrect item returned to us. Please give us a call so we can get the right vest out to you!

Response from Transportation Safety ApparelSep 14, 2024

Thank you very much for this review. We strive to provide excellent customer service and are always happy to hear we are doing our job!

Response from Transportation Safety ApparelSep 14, 2024

We understand that mistakes can be frustrating, and we're committed to making things right, which we have done. In the future, we would greatly appreciate it if you could give us the chance to resolve any issues before leaving a review. Your feedback is important to us, and we're here to ensure you're satisfied with your experience. If there’s anything else we can do to help, please let us know.

Response from Transportation Safety ApparelAug 28, 2024

We sincerely apologize for the inconvenience you've experienced. As soon as we received your feedback, we promptly focused on resolving the issue with our website's communication system and provided you with the tracking details. We are actively working on enhancing our website to ensure we receive all communications promptly. Thank you for your understanding and patience as we remain dedicated to delivering excellent customer service.

Response from Transportation Safety ApparelAug 12, 2024

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you’ve experienced. We received your email outside of our regular business hours (Monday-Friday). Our team reviewed your concern first thing this morning, and a Customer Service Representative will reach out to you today to address and resolve the issue. Upon investigation, we found that the damage to the box was due to the shipping carrier. We regret any trouble this may have caused and appreciate your understanding. Thank you for your patience and for giving us the opportunity to resolve this. We value your business and look forward to serving you again in the future.