Tone TecReviews of trytonetec.com

SCAM! Quality of shirt is garbage. Return policies are written as such that refunds are negated as EVERYTHING is ALWAYS on "SALE"... Don't buy into the hype!

If I could put 0 stars I would. I ordered 3 shirts, typically wear size XL and when they arrived the shirts were nothing like what was advertised in the pictures or videos. It was like the XL shirts were Medium in size. Working with Tone Tec to return the product I have absolutely no use for was very challenging. Because I ordered 3 shirts under the 'sale' I was informed that their policy that 'all sale items are Final Sale and are eligible for exchange or store credit only.' Customer service was very quick to point out their policies and to offer a discount, then offer more of a discount if I keep the product. Ultimately, I was informed that I will not get my money back for what I purchased and I was responsible for returning the product, so now I am out $120. I WOULD STRONGLY RECOMMEND FINDING SHIRTS ELSEWHERE! I WOULD RUN FAST AND FAR AWAY FROM PURCHASING ANY PRODUCT!

My parcel was delivered at a wrong address but Tone Tec resolved this for me in the best way: The resend the parcel to the correct address. I have not seen the blouses yet, but will post another review if that's good too. Thanks ToneTec! Love Lyla

Quality of the shirts are thin, they are stretchy and seem to hold up but stitching is not clean, collar is super thin and not ideal for wearing with a tie. Returns are not feasible and out of own costs. They do not accept refunds except exchanges or store credit.

Wir haben ein Hemd bestellt,wo leider ein Knopf fehlte. Das kann passieren. Ich kontaktierte den Shop und bekam schnell eine Rückantwort und Ersatz. Das ist wirklich ein toller Kundenservice. Das Hemd an sich ist toll, fühlt sich gut an und meinem Sohn gefällt es wunderbar.

I had an issue with 2 buttons on my shirt coming off and the replacement process was very quick and easy. Didn't take long to have a new shirt coming my way.

I ordered 3 shirts of which one had a small defect on the sleeve. I only realized a couple of weeks after they were delivered, because it was a gift for my husband so I sent an email with a few pics and explaning what happened, and their response was quick and fantastic, they offered to replace the shirt immediately. I haven't received the new shipment yet but I'm very happy with their customer service. By the way, the other 2 shirts were perfect, they fit very nicely, feels so soft and really don't wrinkle. Overall experience is great.

You only get to experience the true customer service of an on line company when something goes wrong. I received the wrong colour shirt and the customer service support team have addressed and resolved this for me really well. I would have no hesitation in recommending them.