Tone TecReviews of trytonetec.com

Ordered three shirts a few months ago. Followed the size guidance, but the shirts that arrived were ridiculously small. As in ever button other than the collar was comically stretched when buttoned. Nobody in their right mind your sell a shirt that size as a Large. I got busy and ran past the return date. But I thought I'd give it another try. I ordered the next size up on 18 September. On 22 September, the website said that the order was ready. It's 7 October and the progress bar is still there. No shirts, no update. I e-mailed support on 1 October. On 2 October, I received an e-mail from "Gly" saying "After checking, we can see that your order is actively moving and was last updated on September 30th. Rest assured that your package is still in transit and will be delivered to you. The tracking information should become fully visible once the courier updates the shipment details." Still no update. I e-mailed support 3 October. On 5 October, "Gly" wrote back saying "We can see that it has been 5 days since the last tracking update. We have forwarded this matter to our department for further checking and investigation. Rest assured that once we hear back from them with more information, we’ll be happy to provide you with an update." Note that, all this time, Tone Tec is running ceaseless ads on FB saying that it has overstocked shirts. I've tried to cancel the order. It won't surprise me in the least if I have to go to the credit card company to dispute the charge.

The shirts run extremely small and their policy on sale items is very scammy. If you have a buy 2 get one free sale, the sale item is the free shirt but they apply the “no returns” to the entire order.

They are very professional from Customer Service to shipping people. Everybody was super helpful when I switched the addresses and the quality of the shirt is great. I would highly recommend it.

DON'T FALL FOR THE TRAP! My experience with ToneTec was extremely disappointing. I ordered three Executive Shirts in size Large under their “Buy 2 Get 1 Free” promotion for a total of $89.90. What arrived was nothing like what I expected from the advertising. The material felt cheap and polyester-like, had a strong plastic/chemical odor, and the sizing was absurdly small for a men’s Large. After receiving the order, I began reading other customer reviews and found many people reporting very similar concerns involving sizing, quality, return difficulties, and the company’s advertised “100-Day Money Back Guarantee.” That guarantee was one of the reasons I felt comfortable ordering. If a company promotes a money-back guarantee prominently, customers should be able to rely on it without encountering hidden “sale item” exclusions or other obstacles after the purchase.

The sizing is all wrong. I wear 2XL, but usually go with 3XL because I like my shirts loose. These shirts are nowhere near the correct size. I can't even get the 3XL to button. They are XL at best, perhaps as small as L. And I get it, things happen. But they REFUSE to do anything. No refund, store credit only. But since this is the biggest size, the store credit is pointless. They offered a 30% refund if I wanted to keep the shirts. WHY on early would I keep shirts that are laughably small?

Ordered in december last year, product still hasn’t arrived 8 months later.

Shirts are not true to size, ships from China and therefore took much longer than expected to arrive, customer service denied a request to cancel due to amount of time shipping was taking, and then of course the shirts arrived and did not fit. They will not refund they will only exchange or offer a store credit and in order to exchange they are trying to charge a fee. Unsatisfied with the entire process.

La experiencia con esta empresa es muy decepcionante. Si estás pensando en comprar algo, sal de su página web. Cogí 3 camisas de diferentes colores para mi chico, con la oferta del 3x2, y cuando llegaron, a mi chico no le gustaron y quise devolverlas. El trato con atención al cliente, pésimo, todo por email. Todo eran pegas, y supuestamente, los artículos de liquidación no los devuelven (estas camisas no estaban en liquidación) simplemente era una promoción. Cuando despues de varios emails, consigo que acepten la devolución, la solución era, que me daban un cheque por el importe de la compra (cosa que no me interesaba en absoluto) y si insistía en la devolución del dinero, solo me devolverían un 30% de lo que había pagado. Conclusión, decidí no perder más el tiempo con emails y di las camisas para la caridad, con casi 80 euros tirados a la basura, por un servicio de atención al cliente deprimente