TrystrawberryReviews of trystrawberry.com

Response from TrystrawberryMay 26, 2026

We’re sorry to hear the product did not meet your personal expectations. However, we do want to clarify a few points for transparency. Our subscription options are clearly disclosed before checkout and must be manually selected by the customer during the ordering process. We do not add subscriptions without customer consent. When it comes to KP, skincare results can vary from person to person depending on skin type, consistency of use, and the severity of the condition. While we understand not every product works the same for everyone, many customers have experienced positive results with our formula, which is why we continue to stand confidently behind both our product and our brand. We also could not locate any direct outreach to our support team regarding your concerns before this review was posted. We always encourage customers to contact us directly first so we have the opportunity to help troubleshoot, assist, or make things right where possible. We respect all honest feedback, but we also believe it is important that reviews accurately reflect the full customer experience.

Response from TrystrawberryMay 26, 2026

We strongly disagree with the claims made in this review. Our company does not “swipe cards” or process unauthorized charges. All subscription orders are agreed to by the customer during checkout, and customers receive confirmation emails, recurring billing disclosures, and access to manage or cancel their subscription at any time. We also reviewed the situation carefully and could not verify the claims being made here regarding repeated ignored cancellation requests. If a cancellation request is properly submitted and confirmed, future subscription orders are stopped accordingly. It is also important to note that posting accusations against a legitimate business simply because a product did not personally work for you is misleading. Skincare results vary from person to person, and while not every product works identically for every individual, many customers have seen positive results with our formula. We stand fully behind our business practices, our customer support process, and the quality of our products.

Response from TrystrawberryMay 26, 2026

We strongly disagree with several claims made in this review and feel it is important to clarify the situation accurately. Our subscription option, discount structure, and recurring billing terms are disclosed during checkout before an order is completed. Customers who choose the discounted subscription offer receive reduced introductory pricing in exchange for enrolling in the subscription program. This is a standard practice used by many subscription based brands. As outlined in our policy, customers who wish to cancel immediately after receiving the discounted first order may be responsible for the difference between the promotional subscription price and the standard one time purchase price. This exists to prevent misuse of introductory discounts intended for genuine subscription customers. We also reject the repeated accusation that our company is a “scam.” We are a legitimate business with real customers, fulfilled orders, active customer support, and many positive customer experiences. Regarding packaging, orders are shipped securely to protect products during transit, and product sizing is clearly displayed on the product page prior to purchase. While we respect all customer feedback, we also believe reviews should accurately reflect the terms agreed to during checkout rather than mischaracterize legitimate subscription policies as fraudulent.