Jay
Scammers
I honestly don’t understand where these high reviews are coming from. Top three reasons to avoid ordering from them: 1. Order cancellation ignored . My child placed an order without my permission. I emailed the company within 10 minutes to cancel it. Their website clearly states that orders can be cancelled if you email within one hour of purchase. Instead of honoring their own policy, they ignored my email. Later, they responded saying the package had already shipped and there was nothing they could do. This is unacceptable, especially since I contacted them well within their stated timeframe. 2. “Delivered” but never received . When the order was marked as delivered, I never received anything. They provided a delivery photo of a random door that I do not recognize. I reported this immediately, but they dismissed my claim, saying it showed as successfully delivered on their end and told me to contact the shipping company. The shipping company also refused to help. I was left with no product and no refund, with both parties unwilling to take responsibility. 3. Unauthorized subscription. To make matters worse, I later received an email about an upcoming subscription renewal—something I never signed up for. Again, I contacted them to cancel it, explaining the original order was unauthorized. They refused to cancel unless I either paid an additional fee for a product I never received or placed another order. On top of that, their website does not allow you to remove your payment information, which is extremely concerning. Final thoughts : This experience has been incredibly frustrating. Between ignoring their own policies, refusing refunds for undelivered items, and making it difficult to cancel subscriptions or remove payment details, I would strongly advise others to avoid this company.