Shannon T.
customer service is excellent!!
i ordered from this company and was a little confused as to why it has been more than two weeks of not receiving any emails/updates regarding my package. so i reached out to customer service and a lovely gentleman helped me with everything i needed! he did say my package got lost in transit, but things happen!!! not the company or anyone else’s fault, mishaps are bound to happen no matter what! it was such an amazing customer service experience though! jayson, who helped me out, really went the extra mile and made sure i still got what i originally ordered by doing all the reordering steps for me! so super thoughtful and appreciated! if customers have any questions/concerns, i 100% recommend reaching out to customer service, they seem like they genuinely care and want the best for their customers:)! super helpful and prompt with getting back to you as quickly as possible and resolving any issue/concerns there may be!!
Response from Snow Teeth WhiteningJul 17, 2025
Hi Shannon, Thank you so much for your thoughtful and detailed 5-star review! We’re truly grateful you took the time to share your experience. While we’re sorry your original package was lost in transit, we're so glad to hear that Jayson was able to step in and turn things around quickly and with care. We’ll be sure to pass along your kind words to him—he’ll be thrilled to know his support made such a positive impact! It means the world to us to know that you felt genuinely cared for, and we’re so happy our customer service left a lasting impression. Thank you again for your trust, understanding, and recommendation! Warmly, SNOW


