Gina F.
POOR CUSTOMER SERVICE
I emailed customer service one week ago, since the button on my toothbrush became permanently stuck. I’m 9 months pregnant and trying to keep my teeth clean, and the only way to use my LED toothbrush is to press down extremely hard. Sometimes that doesn’t even work. After 5 days I didn’t get any response so I reached out again. Finally someone responded asking for proof of the defective tooth brush and I sent them a video. They then responded right away telling me that I’m still under warranty and that they are processing the replacement order. I had provided all of my information in my original email to customer service, including my shipping address, phone number and full name. Yet, they still asked me for my shipping address. I responded again with my shipping address and it’s been a day and a half and I haven’t gotten a confirmation or any answer back from them. I’m very unsatisfied with SNOW’s customer service. It shouldn’t take this long to get service. Not only that, but there is no way to speak to anyone. I called their customer service phone number and you’re always told that no one is available and to leave a message. I’ve already left a few messages with NO response. This is unacceptable. I’m most likely taking my business elsewhere and wanted to warn everyone that you will not get the help you need.
Response from Snow Teeth WhiteningApr 3, 2024
Hello, We appreciate your feedback and for highlighting what you felt was most concerning with the response time from Our SNOW Customer Support Team. After reviewing your account, we can see that you have the Coastal Sunset Pink LED Electric Toothbrush. The previous agent did advise you that the Coastal Pink was not available and offered the Seabreeze Green, which unfortunately is now unavailable as well. Due to such delays experienced you should expect to get an email with a more accommodating option to ensure you are able to continue your dental care routine with ease. We recognize that such inconveniences are the last thing you want to have as an expecting mother right now. Our apologies Truly. SNOW