Jessica
I like the product BUT
I like the product, however I chose the SINGLE purchase option and they enrolled me in a subscription anyway. I even went back to look at my order, confirmed it says "one-time purchase" and yet they still enrolled me and tried to charge me for the subscription without any forewarning. On top of that, I cannot find how to delete my card from their website at all. There are options for editing or adding a new card, but not deleting the one I originally used. I reported it as fraud because the website is ridiculous. Will not use this company again, as there are plenty of other options out there.
Response from SerabelAug 5, 2026
Hi Jessica, We’re sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback. We’re glad to hear that you like the product, but we understand your concerns regarding the subscription and payment information. We know how important it is for customers to feel confident and have clarity when managing their orders and account details. Subscription details are presented during checkout, allowing customers to select the purchase option that best fits their needs. However, we understand that this may not have matched your expectations, and we would be happy to review your account to clarify what occurred. Please reach out to our team at [email protected] with your order details so we can locate your account and assist you further with your concerns. Warm regards, Serabel Customer Care Team