Ryan
Getting better
Updated: They have improved and are constantly trying to make changes based on our feedback we have given them. Their team went out of their way to personally talk to each and every one of us to figure out what’s going on and to improve. Since then, the team at Picnic has clearly made an effort to listen. They personally reached out to many of us to understand our concerns, and you can tell they’re serious about improving. The food has noticeably gotten better, more consistent and overall more enjoyable. Big thanks to the team for taking feedback seriously and making real changes. Old review: I never know what to expect when I order from Picnic, and honestly, it’s gotten pretty annoying. When you order a meal and read the description, you assume you’re going to get exactly what’s listed. Not here. One day my meal comes with fries, the next day the same order shows up without them. It feels like there’s no standard at all. And even when the fries are included, they arrive soggy because they’re stuffed in the same container as the burger. It’s such a basic thing to separate hot items to keep them from turning into a mushy mess. If you can’t package them properly, maybe just leave them out altogether instead of charging for something that ends up in the trash. The portions are also disappointingly small for the price. For $20, I expect to feel satisfied—not left rummaging through my work’s kitchen afterward because I’m still hungry. It’s honestly frustrating to spend good money and never know what quality you’ll get. If you’re considering ordering from Picnic, don’t assume you’ll receive what you had before or even what’s advertised. The inconsistency alone is enough to make me hesitate before ordering again.