Try canceling, no place to do it.They change pharmacies and prescription with out notice and still no way to cancel, I am reporting their procedures as violation of my rights
Response from NovaSep 7, 2025
Hi, thank you for your feedback. As we clarified over the phone, the medication and pharmacy you mentioned were provided by another clinic, not by us. Since you had no active prescriptions with us in your account, that is why there was no option cancel. The good news is that you have no refills remaining, so no further charges will occur. If you ever need assistance with our services directly, we’ll be happy to help.
ML
Mike L.
Very Disappointed With the Service & Support
I had high hopes for Try Nova given their marketing in the health space, but my experience was frustrating from start to finish. The product didn’t deliver the promised benefits, and the guidance from customer support was vague and unhelpful. I also had trouble getting clear answers about ingredients and usage instructions, which made me uneasy about continuing.
When I requested a refund, the process was slow and communication was inconsistent. For a health-related company, I expected more transparency and care for customer wellbeing. Unfortunately, I can’t recommend them based on my experience.
Response from NovaSep 20, 2025
Hi,
We take all feedback very seriously, but after carefully checking our system by name, email, and order number, we could not find any record of you ever placing an order with Try Nova MD. Because of that, we’re concerned this review may not reflect a genuine customer experience.
At Try Nova MD, every order comes with clear details, usage instructions, and direct access to our licensed providers. Refunds are also processed promptly according to our policy, so the issues described here don’t match how we operate.
If you are a real customer and believe there has been an error, please reach out to us directly at [email protected] so we can verify your order and assist you.
—Try Nova MD
MM
Ms M.
Customer service is terrible
Customer service is terrible. I have messaged support twice trying to get information about my order that should have been received three weeks ago. I have been ignored!
CU
customer
Jason has been so helpful and…
Jason has been so helpful and responsive from the very beginning. Prior to me even placing an order he continued answering all my questions. I had poor experience with another provider and I feel so lucky to have found TryNova and Jason! My order got here super quick and they will respond to any feedback or questions in a timely manner. I will continue using this provider and I highly recommend you do too!
TR
Travis
Great communication and fast shipping
Great communication and fast shipping. Looking forward to working with them.
CU
customer
It’s so difficult to find the…
It’s so difficult to find the cancellation button. Even your terms of service is missing any contact info to cancel.
Response from NovaFeb 21, 2025
It was great speaking with you, and we’re glad we could get this sorted out! We appreciate your feedback and apologize for any confusion regarding the cancellation process. We're actively working to make it easier and truly value your input.
You can pause your prescriptions through your portal, which keeps your account active, prevents charges while paused, and allows you to resume seamlessly without starting over.
For full cancellation, we’ve made it clear that you must email [email protected]. This will result in the removal of all active prescriptions, and if you wish to restart in the future, you will need to complete the questionnaire again.
We’ve also updated our terms of service to clarify the process. Thanks for your patience, and don’t hesitate to reach out if you need any further assistance!
BE
Brittney E.
Try Nova! Your skin will thank you!
I’ve been using tretinoin from Try Nova for several months now, and the results are fantastic! My skin texture has smoothed out, my breakouts have drastically reduced, and my acne scars are fading. The product arrived quickly right to my door, and their customer service was super helpful in guiding me through the process. Highly recommend both the product and Try Nova for anyone looking to improve their skin!
BS
Bobby S.
Nova provides high quality products…
Nova provides high quality products with excellent customer service. I highly recommend!
