NovaNova is listed under Wellness & Spa.
Nova (trynovamd.com) has 24 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
Wellness & Spa · Salem, Oregon
Excellent
Wellness & Spa · San Diego, California
Excellent
Showing 6 reviews with 1 star · Clear filters
Ann S.
I would give them a zero but that wasn’t an option. DO NOT BUY from tryNova. Product doesn’t provide coverage that the ad states. It’s more like a greasy cream. I have tried twice to contact them for a return and refund but haven’t received any response. So much for the “satisfaction guarantee”. Also, the item itself didn’t have the Nova logo on the packaging. It says O’CHEAL! Rip off…….SCAM, DONT WASTE YOUR MONEY!
Stanton
Bait & switch
Response from NovaJan 28, 2026
Hi, There is no bait and switch involved. All pricing, terms, and treatment details are clearly disclosed before checkout. Additionally, there is no long-term commitment. Customers may cancel at any time. Our services are prescription-based and subject to provider review, which is explained upfront. If there was any confusion, we’re happy to review your account and help resolve it. Please contact us directly at [email protected].
Andrew R.
Try canceling, no place to do it.They change pharmacies and prescription with out notice and still no way to cancel, I am reporting their procedures as violation of my rights
Response from NovaSep 7, 2025
Hi, thank you for your feedback. As we clarified over the phone, the medication and pharmacy you mentioned were provided by another clinic, not by us. Since you had no active prescriptions with us in your account, that is why there was no option cancel. The good news is that you have no refills remaining, so no further charges will occur. If you ever need assistance with our services directly, we’ll be happy to help.
Mike L.
I had high hopes for Try Nova given their marketing in the health space, but my experience was frustrating from start to finish. The product didn’t deliver the promised benefits, and the guidance from customer support was vague and unhelpful. I also had trouble getting clear answers about ingredients and usage instructions, which made me uneasy about continuing. When I requested a refund, the process was slow and communication was inconsistent. For a health-related company, I expected more transparency and care for customer wellbeing. Unfortunately, I can’t recommend them based on my experience.
Response from NovaSep 20, 2025
Hi, We take all feedback very seriously, but after carefully checking our system by name, email, and order number, we could not find any record of you ever placing an order with Try Nova MD. Because of that, we’re concerned this review may not reflect a genuine customer experience. At Try Nova MD, every order comes with clear details, usage instructions, and direct access to our licensed providers. Refunds are also processed promptly according to our policy, so the issues described here don’t match how we operate. If you are a real customer and believe there has been an error, please reach out to us directly at [email protected] so we can verify your order and assist you. —Try Nova MD
Ms M.
Customer service is terrible. I have messaged support twice trying to get information about my order that should have been received three weeks ago. I have been ignored!
customer
It’s so difficult to find the cancellation button. Even your terms of service is missing any contact info to cancel.
Response from NovaFeb 21, 2025
It was great speaking with you, and we’re glad we could get this sorted out! We appreciate your feedback and apologize for any confusion regarding the cancellation process. We're actively working to make it easier and truly value your input. You can pause your prescriptions through your portal, which keeps your account active, prevents charges while paused, and allows you to resume seamlessly without starting over. For full cancellation, we’ve made it clear that you must email [email protected]. This will result in the removal of all active prescriptions, and if you wish to restart in the future, you will need to complete the questionnaire again. We’ve also updated our terms of service to clarify the process. Thanks for your patience, and don’t hesitate to reach out if you need any further assistance!