MelodyReviews of trymelody.com

Response from MelodyOct 16, 2023

Dear Paul, We're truly sorry to hear about the issue you've encountered with a burnt taste after just a few puffs. This is certainly not the experience we want our customers to have, and we understand how disappointing this must be, especially when you're expecting to enjoy a fresh and flavorful vape. A burnt taste can sometimes occur if the internal mechanism becomes overheated or if there's an issue with the vape juice distribution within the device. Regardless, it's important that we address this issue promptly for you. We're committed to ensuring your complete satisfaction and would like to offer a suitable resolution. Additionally, we're keen on investigating the issue further to prevent such instances in the future. Could you please reach out to us at [email protected] with your order details and a description of the problem? This information will be extremely helpful for our quality assurance team. Once we receive your details, we'll prioritize resolving this issue to your full satisfaction, whether that's through a replacement, refund, or any other method you prefer. Your feedback is invaluable, and we appreciate you bringing this to our attention. Thank you for choosing Melody, and we look forward to making this right for you. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyOct 16, 2023

Dear Grigoriy, We appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about the consistent burnt taste you've experienced across all the flavors after recharging. Understanding that our product is designed for one-time use and not meant to be recharged, it's concerning to hear about your experience, and we sincerely apologize for any confusion or disappointment this has caused. Our one-time use vapes are designed to deliver a quality experience up until the e-liquid is depleted, after which they are not intended to be recharged or refilled. If the devices are presenting a burnt taste before the e-liquid is used up, this certainly isn't the standard we strive for, and we want to address this issue immediately for you. Could you please reach out to us directly at [email protected] with your order information and more details about your experience? We want to ensure this matter is investigated thoroughly by our quality control team and also discuss how we can make this right for you, possibly through replacements or a different resolution you'd prefer. Your satisfaction is our priority, and your feedback is crucial for us to improve and ensure we're delivering only the best quality products. We look forward to your email and the opportunity to rectify this situation. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyOct 16, 2023

Dear Kyndall, Thank you so much for your encouraging review! We're thrilled to hear that our product is playing a significant role in your journey to quit nicotine. Knowing that our flavors and the authentic experience we aim to provide are resonating with you is incredibly rewarding. Our mission at Melody is to offer a satisfying alternative for those looking to step away from nicotine while still enjoying the familiarity and pleasure of vaping. Hearing firsthand accounts like yours truly validates our efforts and inspires us to continue enhancing our products. If you ever need more support on your journey, want to explore more flavors, or have any suggestions for us, please don't hesitate to reach out at [email protected]. We also love hearing success stories or detailed feedback on which flavors you've enjoyed the most and why! Thank you for choosing Melody on your path to a nicotine-free life. We're in this together, and we're here for you every puff of the way. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyOct 16, 2023

Dear Aiden, Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with our service and that the shipping speed met your expectations. At Melody, we understand that fast and efficient delivery is crucial to providing a service that our customers can rely on, so it's wonderful to hear positive feedback in this area. Our team is dedicated to ensuring that every interaction you have with Melody adds value to your experience, and we're committed to maintaining this standard in customer service and shipping efficiency moving forward. If you have any further feedback, need assistance in the future, or have specific favorites you'd like to share, we're just an email away at [email protected]. Our community thrives on the insights and satisfaction of customers like you, and we're always eager to hear more from you. Thank you again for choosing Melody and for your encouraging words. We look forward to continuing to serve you! Best regards, Ryan Customer Experience Team, Melody

Response from MelodyJul 29, 2023

Hello Anna, We are sorry to hear your device is not hitting correctly and you are not happy with the chosen flavor. Please reach out to us with your order number so we can provide you with a free replacement. Thank you, The Melody Team

Response from MelodyJul 29, 2023

Hello Evan, We are sorry to here you recieved a malfunctioned zero nicotine Melody Max Pro! We would like to replace your initial order with a new product of your choice. Please reach out to us to get this taken care of. Thank you, The Melody Team

Response from MelodyJul 27, 2023

Hello Demetrius, I am sorry to hear you never recieved your order! If you don't mind, please share with us your order number so we can ship you a brand new one with no additional cost and a refund on your initial order. Melody is focused on helping everyone quit nicotine and quit vaping. It is our duty that all customers are taken care of and recieve their orders within 3-5 days of placing their order. We apologize for the inconvience and look forward to hearing back from you soon! Thank you, The Melody Team

Response from MelodyJul 27, 2023

Hello Molly, We are super happy that the Melody Max Pro is helping you quit nicotine and quit vaping! Melody is focused on helping everyone quit nicotine and quit vaping. Thank you so much for your review!