Ames WalkerReviews of ameswalker.com

They don't tell you items are on back order for 6 weeks - placed an order for not custom compression -- standard stock item - nothing fancy. Didn't get found on backorder

I'm giving it two stars instead of one because the AI customer service bot replies in coherent everyday English and does so pretty quickly. However, that's the end of that positive praise. Because, AI is not customer service. But if you go through about three emails with this AI bot, a real person will eventually reply to you. However, they are equally as unhelpful. So you may find yourself having spent a lot of money with no recourse whatsoever. But they will offer you a widely advertised 25% off code for items that have increased in price by 25%. So basically nothing.

Custumer service and communication

I've been an Ames Walker customer for 12+ years . Their hosiery is first rate and I've worn their pantyhose, knee highs, and thigh highs in various compression levels and various colors. As a male I was initially embarrassed by wearing ladies' hosiery in public, but for the past 10 years I'm proud to reveal it. Thank you, AW for making such terrific hosiery.

Excellent service, excellent communication, great products, fast shipping! Thank you Ames Walker!

Call them and get a recording only. Leave a call back number and do not get a call back. Send emails and do not get a reply. I will file a dispute with PayPal. Dennis S

I ordered 3 pairs of compression stockings about 5 weeks ago but until today I have yet to receive the products. When I made the order, it was stated that they will arrive in 2 weeks, but I waited for an additional week before I wrote to their customer service about the non delivery. The response for my first email was to clarify my address which I did. I waited 2-3 days but no response. So, I reforwarded the email and received an apology note that she (customer service lady by the name of Hxxxxxa) didn't receive my email. She responded that she will need to check with her supervisor and post office about this. I has been over a week from that response and 3 additional chaser emails and I still didn't receive any response from the company/her. I am very disappointed. This is a large established company and I don't expect such poor customer service. All I want now is that the company return my money or send me the stockings. Unfortunately, the company couldn't be bothered to response to me and honour its obligation.

Update: I actually did get a replacement delivered, just after I finished updating my review last. I cannot give a full 5 stars because of the trouble I had to go through just to get the replacement. Its sad that I had to write several bad reviews before the company would lift a finger to help me, but ultimately they did the right thing. Update: As if this company could not get more dishonest... They promised to send me a new item if I updated my review. I have no problem with this, but I'm not doing anything until an actual product shows up on my door step or I get some type of mailing confirmation. Now they have reported my review... and I doubt they even sent my replacement. Absolutely awful company to work with. Purchased an inflatable lounge doctor from this company. It didn't even last 2 months before it started leaking. Both this company and the manufacturer do not stand behind their products. They refused to return or exchange the product. I can see from other reviews that this is a very dishonest company. Take my advice and do not purchase any products from them. They will not do the right thing for defective products.