MelodyReviews of trymelody.com

Response from MelodyJan 31, 2025

We're really sorry to hear that one of your Melody Max Super Disposables didn’t work. That’s definitely not the experience we want for our customers. Please reach out to us at [email protected], and we’ll be happy to make this right for you. We appreciate your feedback and the chance to improve!

Response from MelodyJul 20, 2024

Thank you for your feedback. We're genuinely sorry for the inconvenience and frustration you've experienced. The issues you described with both our product and customer service are unacceptable, and we are addressing them immediately. It's clear that we've completely let you down, and there's no excuse for the defective product you received or the lack of response from our team. We understand how disappointing this must be, especially when you're trying to move away from nicotine. Please email us at [email protected] with your order details. We will provide a replacement or refund as soon as possible. We value your feedback and are committed to making things right. Thank you for your understanding and patience. We will resolve this swiftly. Best regards, The Melody Team

Response from MelodyJan 8, 2024

Dear Cieneca, I'm sorry to hear about your experience with the grape flavor tasting burnt after just a day. It's disappointing to know that the product did not maintain its quality as expected, despite initially tasting good. We take such feedback seriously as it helps us in identifying areas where we can improve. To address this issue and ensure you have a better experience, I'd like to offer a replacement or perhaps a different flavor that might be more consistent in quality. Please reach out to us at [email protected] with your order details and preferences. We're committed to your satisfaction and would like the opportunity to make this right for you. Thank you for bringing this to our attention, and we look forward to hearing from you soon. Kind regards, Rodney

Response from MelodyOct 27, 2023

Thank you for bringing this to our attention, and I'm truly sorry to hear about the issues you've encountered with your reorder, especially with the second vape not performing as expected. This is certainly not the experience we want for our customers. We take matters like this very seriously and would like to investigate this further to understand what happened and how we can make it right for you. Could you please reach out to us directly at [email protected] with your order details? We're eager to look into the issue with the vape and ensure a satisfactory resolution. Your feedback is invaluable to us, and we are committed to improving our products and services. We're looking forward to hearing from you and resolving this matter to your satisfaction. Best regards, Umar Customer Support Team, Melody

Response from MelodyOct 16, 2023

Hello Lewi, I am sorry to hear you had this rare occurrence with your orders. Please provide me with your order number and I'll be sure to replace the products you purchased without any defects and will be shipped in due time. Again, this is not regular for us and I want to make sure we make this right for you. Thanks, Ryan Mchargue Founder