MelodyReviews of trymelody.com

Response from MelodyApr 13, 2024

Thank you so much for sharing your experience with Melody! We're thrilled to hear that our zero-nicotine vape options were able to meet your needs, especially during such an important time before your surgery. It's fantastic to know that we could provide you with a mint-flavored product that suits your preferences. We understand the frustration and desperation that can come with trying to find specific products, especially when local options fall short. We're glad that Melody could step in and make the process painless for you, from browsing to payment to prompt shipping. Congratulations on taking this positive step towards quitting smoking entirely! We're honored to be a part of your journey, and if you ever have any questions or need assistance, please don't hesitate to reach out to us at [email protected]. Ryan and the entire Melody team are here to help however we can. Happy puffing, nicotine-free!

Response from MelodyApr 13, 2024

We're delighted to hear that you enjoyed the flavor of our products! Providing great-tasting options is one of our top priorities. It's fantastic to know that you received your order quickly and efficiently. If you ever need assistance or have any questions about our products, feel free to reach out to us at [email protected]. Ryan and the team are here to ensure your experience with Melody remains excellent. Happy vaping!

Response from MelodyJul 20, 2024

We're very sorry to hear that both units you received started tasting burnt after just a few hits. This is certainly not the quality we aim to deliver, and we understand how disappointing and frustrating this must be. Please email us at [email protected] with your order details so we can address this issue further. We want to make things right by providing you with a solution, whether it's a replacement or a refund. Your satisfaction is important to us, and we are committed to improving our products to ensure a better experience. Thank you for your understanding and patience. Best regards, The Melody Team

Response from MelodyJan 29, 2024

Dear Bianca , I'm truly sorry to hear about your disappointing experience with our 0 nicotine Grape Ice Melody vape, especially as it was your first time trying our product after quitting vaping. It's disheartening to learn that the product did not live up to your expectations and that you encountered an issue with a burnt coil taste. We understand the frustration of purchasing a product that doesn't perform as it should, particularly when it's the only option available at your local shop. Quality is paramount to us, and we take issues like this very seriously. Duds are rare, but we acknowledge they do happen, and it's important to us that we address these instances promptly and satisfactorily. I would like to offer you a replacement or a different flavor to try, on us. Your satisfaction is our priority, and we hope to provide a better experience. Please contact us at [email protected] with your order details and let us know how we can make this right for you. Again, I apologize for the inconvenience and disappointment, and we look forward to the opportunity to regain your trust in our products. Best regards, Rodney

Response from MelodyJan 17, 2024

Dear Samantha, I apologize for the inconvenience and confusion caused by the delay in receiving your product. It's concerning to hear that the tracking indicated arrival, yet the product has not reached you. We certainly want to rectify this situation as quickly as possible. Please reach out to me directly at [email protected] with your order details so that we can investigate this matter further and ensure that your product is delivered to you promptly. We appreciate your patience and willingness to share your thoughts once you receive and try the product. Thank you for bringing this issue to our attention, and we look forward to resolving it to your satisfaction. Kind regards, Rodney

Response from MelodyJan 8, 2024

Dear Cieneca, I'm sorry to hear about your experience with the grape flavor tasting burnt after just a day. It's disappointing to know that the product did not maintain its quality as expected, despite initially tasting good. We take such feedback seriously as it helps us in identifying areas where we can improve. To address this issue and ensure you have a better experience, I'd like to offer a replacement or perhaps a different flavor that might be more consistent in quality. Please reach out to us at [email protected] with your order details and preferences. We're committed to your satisfaction and would like the opportunity to make this right for you. Thank you for bringing this to our attention, and we look forward to hearing from you soon. Kind regards, Rodney

Response from MelodyJan 2, 2024

Dear Kareem, Thank you for taking the time to share your feedback about our flavors. I'm sorry to hear that the Tropical Mango didn't meet your expectations and had a burnt taste. We aim for every flavor to provide a satisfying experience, and it seems we missed the mark with this one for you. On a positive note, I'm glad to hear that you found the Blue Razz to your liking with its sweetness and strong pull. Your feedback is invaluable in helping us improve our products. If you're open to it, I'd like to offer you a replacement or another flavor to try that might better suit your taste. Please contact us at [email protected] with your preferences or for any further assistance. Thank you again for your honest review, and we hope to provide you with a better experience in the future. Best regards, Rodney

Response from MelodyJan 2, 2024

Dear Steve, I sincerely apologize for the delays and the frustration you've experienced with your order placed on November 17th. It's clear that we have not met the level of service you deserve, and for that, I am truly sorry. The lack of clear communication and resolution you faced is not acceptable, and I appreciate you bringing these issues to our attention. Regarding the delay and the out-of-stock flavor, we understand how disappointing this must be. While the situation with the shipping and inventory was challenging, it is our responsibility to handle these matters more efficiently and keep our customers informed and satisfied. As for the extended shipping time, I understand that waiting over 50 days is far from ideal. We are constantly working to improve our logistics and customer service processes to prevent such occurrences in the future. Please know that your feedback is being taken seriously and will be used to improve our services. In the meantime, if there's anything we can do to make this right or if you have any further concerns, please reach out directly to me at [email protected]. Your satisfaction is important to us, and we are committed to resolving this issue to your satisfaction. Sincerely, Rodney