Jevi SupplementsReviews of tryjevi.com

Response from Jevi SupplementsJul 1, 2025

Hi Jessica, We're sorry that the logistics company lost your initial shipment, which we acknowledge has caused you considerable distress. However as soon as we became aware of the issue, we immediately issued a full refund to you on June 15th (over two weeks ago now), completely at our own expense, despite the situation being beyond our direct control. To further demonstrate our commitment to customer satisfaction, we proactively shipped out two complimentary bottles (a 4-month supply) as compensation for the inconvenience you've faced. This complimentary shipment is currently with Australia Post and is expected to arrive within the next two days. You can verify this via the provided tracking link. https://auspost.com.au/mypost/track/details/LZ261835137CN Given that we have been in constant communication, provided full transparency throughout our interactions, and taken significant steps including a full refund and sending complimentary products, labeling us as a scam and rating us 1 star is unnecessary and unfair. We have genuinely gone above and beyond standard practices to rectify this situation promptly and adequately. Given our extensive efforts—a full refund coupled with a complimentary 4-month supply—we kindly and respectfully request that once you receive the product, you might reconsider updating your review. As a small business, your feedback significantly impacts us, and it is disheartening when our sincere efforts to rectify unforeseen shipping issues aren't acknowledged. If you could please take the time to update this review, especially considering that we have provided a full refund for you two weeks ago and also sent out a complimentary order which has almost arrived. That would be greatly appreciated. We truly hope you can see, how above and beyond we have gone to ensure your happiness. Thank you.

Response from Jevi SupplementsJul 5, 2025

Hey Christina, it's Sam, the founder of Jevi and Corti-Help here. I've spoken with the team, and I believe they've issued a full refund and even offered to send out a free replacement. If you could please take the time to reconsider this review, as we've really tried to go above and beyond to make this right for you (although I will admit it is an extremely annoying inconvenience for you). As you just wanted the product that you ordered originally in a timely manner. However, unfortunately, when the shipping companies lose the order in the mail, it's totally out of our control, and there's nothing we can do, aside from offering you a full refund and a free replacement - depending on which you prefer. If you could please take the time to reconsider this review, that would be amazing as negative reviews really hurt our small business. Thank you so much.

Response from Jevi SupplementsJun 29, 2025

Thanks for leaving this feedback, Jilly. We are so happy to hear that it is working well for you, and we truly appreciate the review. 😊

Response from Jevi SupplementsJun 29, 2025

Thanks so much for taking the time to leave this review, Sharon. It is truly appreciated, and we are looking forward to hearing back from you in the very near future once your product arrives. 😊 As for the couple of other reviews, yes, a couple of other customers whose packages got lost by the logistics company left a disgruntled review which is such a shame especially when we provided refunds or replacements for them prior to their reviews. Unfortunately, people do leave comments in the heat of the moment and then don't take the time to remove them after we look after them. That's why your review means so much to us. Thank you very much!

Response from Jevi SupplementsJun 26, 2025

Hi Michelle, Thanks for your feedback. I want to clarify that you emailed us, and just a couple of hours later, you left a one-star review on Trustpilot—before we had a reasonable chance to respond. We kindly ask that customers allow 12–24 hours for replies, as we may be in different time zones. We always respond to every email within that window, and in your case, we had already done so and you haven't even responded back to our offer of a free replacement. With regard to your shipment, yes—the shipping company lost your order. And while we understand how incredibly frustrating that is for you, we want you to know that it’s also extremely frustrating for us as a business. We fulfilled our part—we processed and shipped your order promptly. Unfortunately, the loss happened once it left our hands, and that’s something entirely out of our control. That’s precisely why situations like this are so disappointing for us: we’ve done everything right on our end, and yet we’re left dealing with the consequences of a carrier's mistake. That said, we will always make it right. We take full responsibility for your experience and, as we’ve already offered, we’ll send out a replacement order at our own expense. If you'd prefer a refund instead, we’re more than happy to issue that under our 60-day money-back guarantee. We truly empathize with your frustration and are committed to making things right. All we ask is for a fair opportunity to resolve issues via email before a public review is made—especially one that significantly impacts our small business when it's not even our fault. Thanks for your understanding, and please let us know how you'd like to proceed.

Response from Jevi SupplementsJun 26, 2025

Hi, We want to clarify the situation regarding your order and your recent review. You were given a full refund for the product. The only amount not refunded was the minimal shipping fee—which is paid directly to the logistics provider, not to us. That fee goes straight to the shipping company, and once paid, it's not something we can recover or refund on their behalf. Despite this, we still refunded your product in full and even offered to send a free replacement. To claim that we “took your money” and “didn’t refund you” is simply untrue—and publicly stating that is unfair and misleading. If a few dollars in non-refundable shipping fees is truly worth leaving a one-star review—despite receiving a full refund and a resolution offer—that’s disappointing. If it’s that important, we can cover the shipping fee out of our own pocket just to resolve this in good faith, but let’s be clear: we’ve already gone above and beyond to make this right. We’re a small business that stands by our customers, and we hope you’ll consider representing the situation honestly.

Response from Jevi SupplementsJun 12, 2025

Hi Em, we're assuming you're the person we had to unfortunately block due to spam commenting for days on end without responding to our message? We do not engage in false advertising. In fact, transparency is one of our core values. We’ve always responded truthfully when asked where we are based: our company is headquartered in the US, and we ship from Asia at this time due to our global fulfilment operations serving customers in the US, UK, and Australia. We clearly stated this in our comments, but it seems only part of the message may have been read or interpreted out of context. Unfortunately, due to the volume and nature of your repeated spam comments for multiple days, we made the difficult decision to block you from our social pages. This was not taken lightly, but was necessary to maintain a respectful and constructive environment. If you were unhappy with your purchase, we sincerely wish you had reached out to our customer support. We offer a 60-day money-back guarantee, and we still stand by that — we’re happy to help you process a refund if that’s what you’d prefer. All it takes is a quick email to our team. We’re real people behind this brand who work incredibly hard to serve our customers with honesty and care. We respectfully ask that you consider the impact of harsh public reviews and nasty comments being spammed for days on end, especially when the issue could have been easily resolved with a simple message. We are 100% transparent and we will continue to be so, all of our customers as they deserve that. For total transparency so everyone else can see, this is the below comment we made on socials that Em is claiming false advertising. I hope everyone can see for themselves that in fact we were EXTREMELY transparent. We are a US based company with an Australian founder. We operate out of the US now as that's where the predominant part of the business is for us (we started in Aus). So whilst we're based in the US now we have the same expectation on quality control and ingredients that Australian companies and consumers have (zero BS ingredients, all natural, no fillers, no sugar and other questionable things some companies use). Just the raw and pure compounds that are all lab tested to ensure the highest quality assurance. Our ingredients are sourced and compounded in Asia as we are selling globally to the US, UK, Australia all at once. So for logistical purposes we had to choose a central point. Over 97% of raw ingredients are sourced from Asia regardless of where they're compounded (US/AUS). We know this because we worked with the big manufacturers and they all sourced from Asia (you can even fact check us with a google search). So we decided to cut the middle man out and pass the savings onto the customer. That's why we can fit 2 months supply in one container for an affordable price. Also we personally inspect the manufacturer's facility where it is compounded to ensure extremely high levels of quality, as well as having the ingredients lab tested.