Jevi SupplementsReviews of tryjevi.com

Response from Jevi SupplementsSep 11, 2026

Hi Sue, Thank you for the feedback and we apologize for this experience. We partner with different couriers and unfortunately most of them are not provisioned to deliver to PO boxes. Your order has now been delivered to your alternative shipping address and we hope you've finally received it. If you need any further assistance, please don't hesitate to reply to this email thread or reach out to us at [email protected] and we'll be happy to help. Best regards, Jevi Team

Response from Jevi SupplementsMay 26, 2026

Thanks for sharing your honest feedback 💛 Just under a month is still fairly early for some people, so we appreciate you giving it more time. If you have any questions or would like help fine-tuning your routine, feel free to email us at [email protected], we’d be happy to help! 😊 UPDATE: Just wanted to follow up and see how you're getting on with your second bottle. We hope you're starting to notice some positive changes! If you have any questions or would like any guidance on your routine in the meantime, feel free to reach out at [email protected]. We're here to help and would love to hear how things are progressing!

Response from Jevi SupplementsJan 19, 2026

Hi Laura, Thank you for updating your review and for sharing your experience in detail. We appreciate you acknowledging that the refund has now been processed. We’re really sorry for the frustration this caused. Your feedback has been shared with our customer support team as a learning experience, as we’re always working to improve how clearly and consistently we communicate our policies. While we do need to keep our refund process and guidelines in place to remain fair to all customers, we honour our money-back guarantee when the product has been given a fair try, as was the case here. We understand how confusing the experience felt, and we appreciate your patience while it was resolved. Thank you again for taking the time to update your review, feedback like this helps us improve moving forward.

Response from Jevi SupplementsDec 23, 2025

Thank you for sharing this with us, and we’re sorry to hear about your experience. Your safety, comfort, and well-being are our top priority. 💛 That said, we recommend checking with your healthcare provider before continuing the supplement, especially if you’re also taking other medications. Please know we’re here to support you, if you have any questions or need further assistance, you can reach out to us anytime at [email protected].

Response from Jevi SupplementsDec 23, 2025

Thank you for sharing your feedback. While some people notice changes quickly, for others it can take 2–4 weeks as the body needs time to adjust. We hope you’re able to give it a couple more weeks to see how your body responds. If you’d like help with timing or dosage, or if you have any questions at all, please know we’re here to support you.💛

Response from Jevi SupplementsJun 26, 2025

Hi Michelle, Thanks for your feedback. I want to clarify that you emailed us, and just a couple of hours later, you left a one-star review on Trustpilot—before we had a reasonable chance to respond. We kindly ask that customers allow 12–24 hours for replies, as we may be in different time zones. We always respond to every email within that window, and in your case, we had already done so and you haven't even responded back to our offer of a free replacement. With regard to your shipment, yes—the shipping company lost your order. And while we understand how incredibly frustrating that is for you, we want you to know that it’s also extremely frustrating for us as a business. We fulfilled our part—we processed and shipped your order promptly. Unfortunately, the loss happened once it left our hands, and that’s something entirely out of our control. That’s precisely why situations like this are so disappointing for us: we’ve done everything right on our end, and yet we’re left dealing with the consequences of a carrier's mistake. That said, we will always make it right. We take full responsibility for your experience and, as we’ve already offered, we’ll send out a replacement order at our own expense. If you'd prefer a refund instead, we’re more than happy to issue that under our 60-day money-back guarantee. We truly empathize with your frustration and are committed to making things right. All we ask is for a fair opportunity to resolve issues via email before a public review is made—especially one that significantly impacts our small business when it's not even our fault. Thanks for your understanding, and please let us know how you'd like to proceed.