This product is definitely not as advertised! I bought the buy 2, get 1 free deal, but when I tried it on my hair, it made my hair look dull instead of enhancing it. It rubs right off—when I ran my hands through my hair, the product transferred onto my hands, and I even took photos of it (though I don’t see a way to upload them here). I also tested its waterproof claim by rinsing my hair, and the product simply washed away, clumping in some areas. In comparison, Caboki and Topik hair fibers are much better. Don't waste your money on this product!
LI
Liam
I ordered the product over a month ago…
I ordered the product over a month ago and I still haven’t received it. Sent four emails. Haven’t received one back even if it did turned up and I like the product I wouldn’t buy again!
Response from HAIRODec 17, 2025
Hi Liam,
We’re sorry to hear about your experience. This situation should not normally occur. Our orders are dispatched within 24 hours and typically delivered within 5 business days.
According to our records, we did respond to your emails, but it appears our replies may not have reached you. Given the delay, it is very likely that the package was lost in transit.
Please contact us again at [email protected] with the subject line “LIAM – URGENT” and include your order number. We will handle this immediately by arranging a replacement or a full refund.
We apologize for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
HAIRO
Customer Support Team
JB
JAMES B.
The product is not as advertised and…
The product is not as advertised and rubbs off on hand and pillows.
This is not what was advertised.
The product does help to cover up areas but unfortunately not as advertised.
I am very disappointed and thought this would be fantastic alternative product to change to.
UPDATE: I had a reply from my comment on the 17th December stating that the product is not water proof etc. I am sorry but if you show someone who dunks their head under water and rub their hand through their hair after, I would expect the same which I have not.
You also mentioned in a email to me after complaining, you stated about the option of using hairspray to keep the product in place and to stop transfer. The videos on your web page do not show this after being applied and again show now transfer on hand when rubbed. The hair spray is noted as an option and not as a requirement.
This product is simply not as what I expected and lead to believe and was mis sold.
Response from HAIRODec 17, 2025
Hi James,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations.
HAIRO is designed to help visually densify areas where there is still some existing hair, even very fine hair. The microfibers need that minimal base to attach properly. On areas that are completely smooth or severely depleted, the result can indeed be limited — and this is something we clearly specify, as the product cannot behave like a permanent paint or coating on bare skin.
Regarding transfer on hands or pillows:
HAIRO is not a waterproof or fixed varnish. When too much product is applied, or when the area is rubbed strongly (hands, pillows, intense sweating), some transfer can occur. The best results come from using very small amounts, applied gradually and tapped into the roots rather than spread.
That said, we understand your disappointment, especially if you were hoping for a different level of performance, and we truly regret that HAIRO wasn’t the right solution for you.
If you’d like, our support team ([email protected]) would be happy to help you with application tips or discuss possible solutions. We appreciate your honest feedback, it helps us improve and be clearer for future customers.
Kind regards
AB
Andrea B.
Bought it for my friend...
Bought it for my friend. Make dirty. hair fibers are much better. Also the hair looks not shiny!
Response from HAIRODec 17, 2025
Hi Andrea,
Thank you for taking the time to leave a review. We’re sorry to hear that your friend’s experience with HAIRO wasn’t what you expected.
HAIRO does not make the hair dirty by design. The fibers are clean, cosmetic-grade, and meant to bind to existing hair to create a density effect. A “dirty” or heavy feeling usually happens when too much product is applied, or when it’s spread instead of lightly tapped into the roots. In that case, the fibers can sit on the scalp rather than attach properly to the hair.
Regarding shine: HAIRO is intentionally formulated to give a natural, matte finish, as most customers prefer a non-shiny result that blends better with real hair. This is a design choice rather than a defect.
We understand that preferences vary and that some people may prefer other types of hair fibers. Still, we appreciate your feedback as it helps set clearer expectations for future customers.
If you or your friend would like application tips or have questions, our team would be happy to help.
Best regards,
JL
James L.
Unfortunately, Product Does Not Work as Advertised – Hoping for a Resolution
I bought this product after seeing the results shown in the company’s social media posts, but unfortunately my experience has been completely different.
It seems that HAIRO performs exactly the same if not slightly worse than the fibre products available on the market, at least for me.
Despite following all the recommended instructions — applying a small amount, working in sections, letting it set, and using hairspray — the product still clumps at the roots of my hair and leaves obvious black dots. It also leaves noticeable black residue on my skin and hands, which is difficult to remove and makes it impractical to use.
I contacted customer service, but the guidance they provided was the same as what I had already followed. The product still didn’t perform as described or shown in their promotional content.
I’m hoping the company will review this and offer a full refund, as the product simply doesn’t work as advertised.
DA
Daniel
Slow Delivery
Order shipped on 11th October and still sitting somewhere despite saying it was a 5-7 day delivery time. Do better.
Response from HAIROOct 24, 2025
Hi Daniel,
We’re really sorry to hear that your order shipped on October 11th still hasn’t arrived. That’s certainly not the experience we aim to provide.
Our standard delivery time is indeed 5–7 working days, but it seems there’s been an unexpected delay in transit. Please contact us at [email protected] with your order number so we can investigate this right away and make sure your parcel reaches you as soon as possible.
Thank you for your patience and for bringing this to our attention.
Best regards,
HAIRO Team
JM
Joseph M.
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DK
Dean K.
They just completely ignore your…
They just completely ignore your messages
Response from HAIROOct 2, 2025
Hi Dean,
We’re truly sorry to read your review as our goal has always been to provide fast and reliable support. For transparency, we want to clarify that we did respond to all of your messages and offered several solutions to resolve your concerns including a full refund, a replacement, and alternative options. Unfortunately, none of these proposals were accepted, and you later blocked us on Instagram, which meant we couldn’t continue the conversation or assist you further.
We want to assure you and anyone reading this that we never ignore our customers. On the contrary, we make every effort to resolve issues quickly and fairly. Sometimes communication can break down when responses aren’t received or options are declined, but our intention is always to find a positive resolution.
Dean, if you would like to give us another chance to resolve this matter, please reach out to us directly at [email protected]. We would be more than happy to revisit your case and ensure you’re taken care of.
Thank you,
