Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Eden (tryeden.com) has 4,385 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
tryeden.com
Website
tryeden.com
Category
Personal Care
Listed on Five Star Index
2026
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The company replied to 86% of reviews.
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Most recent review: October 2026.
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My original order came pretty fast. I was doing well on my medication untill my second month dose did not arrive with no explanation. After several inquiries I was told the pharmacy stopped delivering. I had to start over again and go through a new consultation. I sent several questions and concerns about my dose to my doctor only to see that I was treated like a new parent and was given a beginner dose even though I was already taking the higher dose. Communication is really bad. Customer service needs to improve
Response from EdenJul 14, 2025
Hi Elena,
Thank you for taking the time to share this. I am really sorry for the disruption in your treatment and the lack of clear communication around your second month dose. Having to start over and repeat the consultation process — only to be placed back on a lower dose — must have been incredibly frustrating, especially after already making progress.
You are absolutely right that communication should be better. You deserve consistent support and a care team that understands your history and responds to your concerns clearly and promptly.
Please email me directly at [email protected] with your full name and any specific questions you still need answered, and I will personally look into your account and make sure you receive the proper follow up.
Thank you again for your feedback. I truly appreciate your patience and the opportunity to help make this right.
Warmly,
Susie
JD
John D.
Some how my order was canceled after I…
Some how my order was canceled after I have paid in full for the prescription. Had to call in to find out what happened. I talk to one of service people, Logan who told me my order was canceled. I am close to finishing my first months of medication. I hope to get my next months of medication soon!!!
Response from EdenJul 14, 2025
Hi John,
Thank you for reaching out, and I am truly sorry for the confusion and inconvenience you experienced. You should never have to call in just to find out that your order was canceled, especially after paying in full and relying on your next month of medication to stay on track.
I appreciate you speaking with Logan and bringing this to our attention. I would like to personally follow up to make sure your next month is processed correctly and without further delay.
Please email me directly at [email protected] with your full name, and I will review your account right away to confirm what happened and help move things forward.
Thank you again for your patience. I know how important consistency is, and I want to make sure you feel fully supported.
Warmly,
Susie
BL
Blackburied
$2000 paid, marked as abandoned... and not shipping... taking even more out of my CC account... finally a refund
A year ago Eden support was great. Support queries were answered immediately, even on weekends. I live in a rural area and a 2 day shipment sent on a Thursday takes five days to arrive, and the ice packs delivered at 90F. I asked that they only ship on Monday or Tuesday… no problem the first year.
I spent >$2K for a years supply last month… they sent the first batch on the long 5 day journey, so I asked to ship on Mondays/Tuesdays in the future… they said that was impossible after many rounds of emails they claimed that "hot for 5 days would not affect efficacy"... even though they say throw-away any unused portion after 28 days ;)
When my second order for the year's supply was due, I waited a few days before acknowledging, figuring if I ordered on a weekend it would ship at the beginning of the week.
Instead, they show my order has been abandoned and I have to use my credit card to order more!
UPDATE: after the lovely response (below), they did not contact me. In fact, their support has totally ghosted me now (no question to support gets answered). Soon after their reply, though, my order no longer said "abandoned" and, rather, had an option to deduct from my $2000+ credit... but still showed my credit card as payment. So, it still appears they want to charge me again, but maybe just a badly coded web site.
So, I had hoped to wait until they ship to see if the CC was charged... but they still haven't shipped after two weeks. I did receive an email saying "orders have been delayed due to overwhelming demand"... so I guess if you already paid $2000, you go to a lower priority.
They are suggesting reduced dosages too... trying to fill demand. I pushed back on this. I haven't missed my weekly dose in years... until this fiasco.
NEXT UPDATE: still nothing shipped received after nearly a month of waiting for my 2nd dose, and they charged me $200 more. Time to go to the BBB and credit card company. It looks like a "take the money and run" scheme
9/2025 UPDATE: Challenged the charges (1 year $2K plus 1 month $192) and at first was successful, but they convinced the CC company that since they delivered 2 monthly doses 4 months apart, they get to keep all the money, cancel me, and will not communicate.
These guys are crooks. Do not buy from them. Now I have to take them to court.
9/25 second update: I guess using the word "court" finally got them to un-ghost me after 5 months:
Dear ...
Thanks for contacting customer care.
I have been authorized to refund you for the rest of your order - however, I am not able to complete the refund if you have opened a dispute - it is currently under review.
Please let me know if you have any further questions.
Best,
Samantha
... which they know they already won the dispute with my CC company (Barclays says they tried to contact me by phone for more details and closed the dispute unable to contact me... but I have no missed calls from them). I sent Eden proof that the dispute was "resolved", but I doubt this was anything but a further stalling tactic.
10/11 update: As I guessed, they've ghosted me again... the reply saying they'd love to refund me but can't with an active dispute was just a ruse.
10/23 update: REFUND RECEIVED! Five months in the making. I've increased the rating, as they did make good on it. I'm not sure how they are currently performing (I've long switched to another company), but I see around the same time they quit delivering to (and ghosted) me, others were also not getting their prescription or being offered reduced dosages.
Response from EdenJun 30, 2025
Hi!
Thank you for taking the time to share this. I want to start by saying how truly sorry I am for how this has unfolded—especially after you’ve been with us for a year and invested so much trust (and money) in our service.
You're absolutely right to expect better communication, more flexibility with shipping, and a clear resolution when concerns arise. I can only imagine how frustrating it has been to go from a great first year of support to this level of back-and-forth, especially when it directly impacts your medication and peace of mind.
I’m going to personally look into what happened with your most recent order, including why it was marked as abandoned and what can be done to resolve the situation. You should not be left without clear answers or feel like your concerns were brushed aside—especially when you’ve made a reasonable and important request regarding shipment timing due to your location.
I'll escalate this right away and follow up with you as soon as I have clarity. In the meantime, please don’t hesitate to reply if there's anything you'd like me to prioritize while reviewing your account.
Thank you again for being so patient, and for giving us the chance to make this right.
Warmly,
Susie
BE
Beverly
Beginner information lacking
Excited to begin weight loss journey but didn't have complete information on how the plan works. I didn't know, probably missed it but it wasn't clear to me about evaluation before next monthly dose. I was contacting company because my 2nd date had passed with no contact via text or email. I didn't realize I had to keep going to the website for updates. I thought next shipment date was just that. After finally figuring it out my 2nd dose will now be late. I will know what to do next month but this has been stressful and confusing for me. Sister who has been using this site for a year gets her updates by text and I was expecting the same. Better info, even an insert with first dose, on how the next shipment happens would have been extremely helpful.
Response from EdenJul 14, 2025
Hi Bev,
Thank you for sharing your experience. I am really sorry for the confusion and stress you have felt as you were trying to understand how the process works. Starting a new health journey should feel exciting and supported, not overwhelming or unclear.
You are not alone in feeling this way — many members expect notifications by text or email, especially after seeing how it works for others. I agree that clearer instructions at the beginning, including how and when to check for updates or complete evaluations, would make a big difference. Your feedback is truly appreciated and will be shared with our team.
I would love to help make sure your next month goes more smoothly. Please email me directly at [email protected] with your full name, and I will check on your second shipment, confirm your timeline, and make sure you are set up with all the info you need moving forward.
Thank you again for your patience, and I am here to support you every step of the way.
Warmly,
Susie
CA
Candice
The website is hard to navigate
The website is hard to navigate. I have lost my dosage timeliness and nothing I've done can help me find it.
Response from EdenJun 26, 2025
Hi Candice,
I'm so sorry to hear you've had trouble navigating the website and that it's impacted your ability to stay on track with your dosage—that’s incredibly frustrating, and we appreciate you sharing this.
Please reach out to me directly at [email protected] so I can help you locate your dosage information and make sure you’re supported moving forward. Your experience matters, and we're working hard to make the portal more user-friendly based on feedback like yours.
Warmly,
Susie
NT
Nicole T.
6/13 Order/Paid, 6/25 No Product and Impossible to reach anyone
I placed my monthly order on 6/13 and payment was processed. I have yet to receive the paid for product (today is 6/25) and I have been calling and messaging for the past three days with no communication and over 45 minutes of hold time each day. I have been on a strict regimen when it comes to the product…..which has been severely hindered due to not being able to reach anyone.
Response from EdenJun 26, 2025
Hi Nicole,
Thank you so much for reaching out, and I’m truly sorry for the delay and the lack of communication—it’s absolutely understandable that you’re frustrated, especially when you’ve been so consistent with your regimen.
I see that your order was placed on 6/13, and the fact that you haven’t received it yet, despite multiple attempts to connect, is not okay. That’s not the experience we aim to provide, and I want to make it right.
Please email me directly at [email protected] with your full name and order details—I’ll personally investigate your order status, escalate it with our team, and do everything I can to get this resolved quickly.
Thank you again for your patience. You deserve better communication and reliability, and I’m here to help ensure you get both.
Warmly,
Susie
SB
Shanda B.
I am giving 3 stars but only because I..
I am giving 3 stars but only because I dealt with some really incompetent customer service people as I expressed concerns for major issues from day 1 of receiving meds . But after today I would give 10 stars to andrea she was the most helpful agent and had a real brain with compassion common sense and she helped me I appreciate her. My experience with product is mixed at this time since so far ive lost nothing at 3 months due to meds that are no good. I will come back in a few months and do a new review if the circumstances change. I will say also the supervisors after requesting them did make it right as for refund for new product replacement but , I go to my dr this coming month for test and if I have something wrong due to bad meds then well thats a new situation. But as for now im pleased with the help I fi ally recieved today by a competent well trained employee.
Response from EdenJun 23, 2025
Hi Shanda,
Thank you so much for taking the time to share your experience. We're truly sorry for the challenges you faced early on, especially when you were trying to raise valid concerns and weren’t met with the support you deserved.
That said, we’re incredibly grateful to hear Andrea was able to turn things around for you. She truly is a valued member of our team, and we’ll be sure to pass along your kind words—she’ll be thrilled to know her compassion and common sense made a difference.
We also appreciate your honest feedback about the product. Your health and trust are extremely important to us, and we’re glad to know that our supervisors were able to take steps toward making it right. Please don’t hesitate to reach out to me directly at [email protected] if you need further support, especially after your upcoming doctor’s visit. We’re here for you every step of the way.
Warmly,
Susie
GE
Gena
I think it's working
I think it's working? Still too soon to tell?
Response from EdenJun 23, 2025
Hi Gena,
Thanks for checking in and sharing where you're at! We totally understand—it can take a little time to start noticing results. Everyone’s journey is different, but we’re hopeful you’ll begin to see the progress you’re looking for soon.
If you have any questions about your treatment or symptoms, we encourage you to reach out to your prescribing doctor through the patient portal. And if you ever need general support, feel free to contact me directly at [email protected]—I’m always happy to help.
Warmly,
Susie
