EdenReviews of tryeden.com

Response from EdenJun 17, 2025

Hi Kaye, I'm truly sorry for the frustrating experience you had with your account and our team. What you described is not the standard we hold ourselves to, and we clearly missed the mark. I am personally looking into exactly what happened. To do this, I've requested a detailed review of your account activity and support history. Once I have that information, I will follow up with you directly to discuss how we can make this right. We appreciate you bringing this to our attention. Your feedback is essential for us to improve, and we're committed to regaining your trust. Katie

Response from EdenJun 9, 2025

Hi Tammy, We’re really sorry to hear that your experience has been disappointing so far. We understand how frustrating it can be to not see the progress you were hoping for — especially after committing time and trust to the process. Medication adjustments should always be reviewed by a provider, but we absolutely want you to feel supported and heard along the way. If you’re open to it, we’d be happy to take another look at your treatment plan or discuss other options that may be a better fit for you. Please feel free to reach out to us directly at [email protected]. Thank you for your honest feedback. We’re here to help if you decide to give us another chance. Warmly, Susie

Response from EdenJun 9, 2025

Hi Fiona, Thank you for your honest feedback. We’re sorry to hear that the program has been confusing — and you’re not alone. Understanding how to navigate orders and medication timelines should be simple and clear, and we know we have room to improve there. If you still need help, we’d love the chance to walk you through the process and make sure everything is clear moving forward. Please reach out to us directly at [email protected] and we’ll be happy to assist you one-on-one. We appreciate you being with us and are here to help however we can. Susie

Response from EdenJun 5, 2025

Hi Taylor, Thank you for taking the time to share your experience. I’m so sorry you’ve had such a difficult time getting the help you need, especially for something that should be straightforward. We completely understand how frustrating it is to hit roadblocks when all you’re trying to do is move forward with care. You are absolutely right. If Eden already has your prescription on file, it should not be this complicated. We will make sure your concerns about access, communication delays, and prescription handling are shared with the right teams so we can work on closing these gaps. If you're still open to giving us another shot, we would love the chance to get this resolved quickly and connect you with someone who can help directly. Just let us know and we will prioritize your request. Thank you again for your feedback. It truly helps us improve. Warmly, Susie

Response from EdenJun 6, 2025

Hi Paul, Thank you for sharing your experience. We’re sorry to hear that you haven’t seen the results you were hoping for after 10 weeks—we know how frustrating that can be. Everyone’s journey can look a little different, and we'd love the chance to better understand your concerns and explore options that may work better for you. Please feel free to reach out to us at [email protected], and we’ll be happy to review your account and support you with next steps. We’re here to help. 💙 Susie

Response from EdenJun 3, 2025

Hi Sharon, We’re really sorry to hear about your experience—it should never feel like a struggle to get clarity, support, or the treatment plan you paid for. We completely understand how confusing and frustrating this must have been, especially with mixed messages around dosage and unexpected costs. We’d love the chance to dig into this further and help clear things up. If you're open to it, please reach out to me directly at [email protected] with your order details so I can personally look into everything and ensure you're fully supported moving forward. Thank you for taking the time to share this—it’s feedback like yours that helps us grow and do better. Warmly, Susie

Response from EdenJun 5, 2025

Hi Helen, Thank you so much for taking the time to share your experience. We’re really sorry to hear about the issues you’ve encountered with the website and app. That’s definitely not the seamless experience we aim to provide, and we understand how frustrating it can be when basic account functions don’t work properly. We’re currently working on improving the user interface and overall experience—including the chatbot placement and login consistency between platforms. Your feedback about the medication packaging is also incredibly helpful, and we’ll be sure to pass it along to the team for review. In the meantime, if you’re still having trouble updating your password or billing information, please don’t hesitate to reach out to us directly—we’re happy to assist you one-on-one. Thank you again for your honest input. It helps us grow and improve. Susie

Response from EdenJun 5, 2025

Hi Andrea, Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience has been more stressful than it should have been. We understand how frustrating it is to be charged promptly but then have to chase down your order—and that’s not the kind of service we want to deliver. We’re grateful you connected with a representative who could assist and show genuine concern, and we’ll be sure to recognize them for their support. That said, your experience shouldn’t have required so much effort on your end, and we absolutely take that to heart. Regarding your progress, we know everyone’s weight loss journey is different—but that doesn’t make it any less frustrating when things move more slowly than expected. If you haven’t already, we encourage checking in with your medical provider through the platform to make sure your current plan is the right fit for your goals. We really appreciate your patience and the opportunity to do better. If there’s anything we can do to support you further, we’re just a message away. Susie