EdenReviews of tryeden.com

Response from EdenMay 25, 2026

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the ongoing issues you experienced with your shipping address and the frustration this has caused over such a long period of time. We understand how upsetting and exhausting it must have been to repeatedly confirm the correct address, continue experiencing delivery problems, and have to personally intercept packages. We also understand your disappointment regarding the credits issued and your feeling that your concerns were not fully addressed despite multiple returned shipments and repeated outreach. This is not the experience we want our members to have, and we sincerely apologize for the stress, inconvenience, and frustration this situation created. Your feedback regarding communication, account verification, and shipping handling is important and appreciated. Susie from Eden 💚

Response from EdenMay 25, 2026

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the side effects you experienced and the frustration you felt while trying to seek support through the portal. We understand how discouraging and concerning it can be to feel unwell for an extended period of time while also feeling unsupported in the process. Your concerns regarding communication, guidance around side effects, and the overall treatment experience are important and taken seriously. We also understand your disappointment after trying multiple compounded formulations without improvement. We sincerely apologize that your experience did not meet expectations and appreciate you sharing your feedback. Susie from Eden 💚

Response from EdenMay 25, 2026

Hello, Please reach out to us at [email protected]. Thank you.

Response from EdenMay 25, 2026

Hi there, Thank you for taking the time to share your concerns. We’re truly sorry to hear about your experience and understand how frustrating and upsetting this situation has been for you. Concerns regarding communication, continuity of care, prescription delays, billing, and confidence in treatment are all matters we take very seriously. We also understand how concerning it can feel when you are asked to verify information about your treatment, especially during an already frustrating process. Patient privacy, safety, and proper medical protocols are extremely important to us, and your feedback highlights areas where your experience did not meet expectations. We sincerely apologize for the stress and disappointment this has caused. Feedback like yours is important and helps identify opportunities to improve communication, coordination, and overall member experience moving forward. Susie from Eden 💚

Response from EdenMay 25, 2026

Hi there, Thank you for taking the time to share your experience and for being with Eden for over 2 years. We’re truly sorry to hear about the frustration and confusion surrounding your recent refill, billing concerns, and lack of communication. We understand how upsetting it must be to experience repeated delays, difficulty reaching support, and conflicting information regarding your prescription availability. You should have received clearer communication regarding the oral semaglutide status before being charged, and we sincerely apologize for the inconvenience and stress this situation has caused. We also understand how disappointing it is after previously having positive experiences with Eden. Your feedback is incredibly important, and we appreciate you bringing these concerns to our attention. We’re very sorry this experience has led you to feel unsupported and frustrated. Susie from Eden 💚

Response from EdenMay 14, 2026

Hi there, Thank you for taking the time to share this. I’m truly sorry for the frustration, stress, and disappointment this experience has caused you, especially after your first few months seemed to go smoothly. I can completely understand how upsetting it would be to suddenly stop receiving updates, struggle to get responses from support, and then find yourself running low on medication without clear answers. I also understand why the conflicting communication surrounding your cancellation and shipment status left you feeling confused and frustrated. Receiving confirmation that your account was canceled, only to later see updates indicating a shipment was still moving forward, would understandably make you question what was happening behind the scenes. I can absolutely appreciate why this damaged your trust and left you feeling discouraged. No one should feel left in the dark when it comes to their care, medications, or account status, and I’m very sorry that this experience left you feeling unsupported. I would truly appreciate the opportunity to personally review your account and better understand exactly what occurred so I can help provide more clarity and support moving forward. Please feel free to reach out to me directly at [email protected]. If you’re open to it, I would also be more than happy to connect by phone so we can walk through everything together directly and discuss any remaining concerns or questions you may have. Thank you again for being honest about your experience and for giving me the opportunity to connect with you personally. I truly appreciate it and would value the chance to help however I can. Warmly, Kelley

Response from EdenMay 12, 2026

Hi there, I’m really sorry to hear you’ve had such a frustrating experience, especially when it comes to billing and cancellation concerns. I can completely understand why you’d feel upset, overwhelmed, and disappointed after dealing with something that should have felt much more straightforward. I also know how discouraging it can feel when you’re already trying to manage your health journey and then have added stress surrounding customer service or account concerns on top of that. Your feelings are completely understandable. I would truly appreciate the opportunity to look further into this personally and make sure your concerns are properly reviewed. If you’re open to it, please feel free to email me directly at [email protected] with the email on your account and any details you’d like me to review. I can promise that I will genuinely do my best to help and make sure your concerns are seen and addressed appropriately. I’m truly sorry again that this has been your experience and look forward to assisting you further.

Response from EdenMay 7, 2026

Hi Zach, Thank you for taking the time to share your experience...I'm truly sorry to hear how frustrating this has been. Inconsistencies with auto-refills and prescription strength are serious concerns that I take very seriously, and I understand how disheartening it must be to not see the results you expected. I'd like to look into your account personally and make this right. Please reach out to me directly at [email protected] so I can review your prescription history, refill settings, and ensure everything is accurate and working as it should be. Your health and satisfaction matter deeply to me, and I want to do everything I can to restore your confidence. I appreciate the opportunity and look forward to hearing back from you. Warmly, Kelley Eden