EdenReviews of tryeden.com

Response from EdenAug 14, 2025

Hi Linda, I’m really sorry you went through this without any notice. You absolutely should have been informed about the pharmacy change, and not receiving an email or call is frustrating and unprofessional — especially after already being a valued member. Having to restart the process without warning only adds to the stress, and I completely understand your disappointment. I’ve shared your feedback with our team so we can prevent something like this from happening again. If there's anything still pending or if I can help with anything directly, please feel free to reach out to me at [email protected]. I'm here to support you. Warmly, Susie

Response from EdenAug 7, 2025

Hi Jamie, Thank you so much for the update — I’m really glad you were able to connect with Ashley and get a tracking number. I completely understand why things felt off, especially with the delays in July. It was a tough month, and we’re working hard to make sure things run much more smoothly moving forward. If you run into any issues at all with your delivery or need anything else, feel free to reach out. I’m here to help and truly appreciate your patience. Wishing you a smooth and speedy delivery. Warmly, Susie

Response from EdenAug 7, 2025

Hi Hubert, Thank you so much for your feedback. I’m really glad to hear you felt supported and that your questions were answered — that means a lot to us. That said, I completely understand your frustration with the delay. You're absolutely right to expect a faster turnaround, especially when a 3-day delivery was advertised. Three weeks is far too long, and I'm truly sorry we didn't meet expectations here. We’re actively working on improving processing times and delivery accuracy so that experiences like yours become the exception, not the norm. If there's anything I can do to help now or if you have any lingering concerns, feel free to reach out to me directly at [email protected]. Thank you again for your honesty and patience. Warmly, Susie

Response from EdenAug 6, 2025

Hi there, Thank you so much for taking the time to share your feedback. We’re thrilled to hear that your treatment and experience with your provider have been positive—that truly means a lot! That said, I’m so sorry to hear about the trouble you’ve had reaching our customer care team. We understand how frustrating it can be when you're trying to get help and can't get a timely response. That’s not the experience we want you—or any of our members—to have, and we’re actively working on improvements to better support you moving forward. If you need any assistance at all, please don’t hesitate to reach out directly to Susie at [email protected]—she’ll make sure your concerns are addressed with care and priority. We’re grateful to have you with us and appreciate your patience and understanding. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you so much for sharing your experience, and I’m truly sorry for the stress and frustration you endured during your recent check-in. After a full year of smooth service, it's completely understandable how upsetting it must have been to experience unexpected charges, a lack of communication, and the feeling of being left without support. You deserved timely help and reassurance from the start, and I deeply regret that we fell short. That said, I’m so glad to hear that Brent was able to step in and turn things around for you. It means a lot to know his dedication, empathy, and clear communication helped restore your confidence and comfort in staying with Eden. We’re lucky to have him on the team—and I’ll be sure to pass along your kind words to him! If there’s anything else you need or any lingering concerns, please don’t hesitate to reach out to Susie at [email protected]. She’ll be happy to personally assist and make sure you’re fully supported moving forward. Thank you again for your honesty and loyalty—we’re grateful to continue supporting you. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear how things have gone after a smooth first month. We completely understand how frustrating it is to see a shipping date come and go—especially after you've paid—without receiving your order or being able to get in touch with someone for help. You deserve timely updates, reliable deliveries, and responsive customer service every step of the way, and I’m sorry we haven’t delivered on that for you so far. We’d love the opportunity to make this right and ensure your remaining treatment is handled with care and urgency. Please reach out directly to Susie at [email protected]—she’ll personally look into your order, provide updates, and help get things back on track. Thank you again for your patience and honest feedback. We truly appreciate it and are committed to improving. Warmly, Kelley

Response from EdenJul 14, 2025

Hi Stephanie, Thank you for sharing your experience so far. I am glad to hear the prescription process went smoothly, but I completely understand how it can feel discouraging not to notice any changes by the fourth week. Everyone responds differently, and sometimes it can take a little longer for the medication to fully take effect. That said, I want to make sure you feel supported and confident as you continue the program. If you would like to connect with a provider to review your dosage or discuss how you are feeling, I am happy to help coordinate that. Please email me at [email protected] with your full name, and I will make sure someone from the care team follows up with you directly. Thank you again for your update — I am here if you need anything along the way. Warmly, Susie