Jay.
Frustration
I’m giving TryEden.com 2 stars mainly because of the pricing — it’s one of the few reasons I’m still using their service. However, the customer service experience has been incredibly frustrating. I’ve contacted them multiple times trying to get a simple update to my delivery date, but it feels like I’m talking to a wall. It’s as if they don’t understand what I’m saying at all, and I often question whether they even understand English clearly. Response times are painfully slow — sometimes taking several days just to reply to a basic inquiry. On top of that, be prepared for long delays when it comes to processing your order. Even getting it submitted to the pharmacy can take an unexpectedly long time. If it weren’t for the affordable pricing, I wouldn’t deal with this level of incompetence. It’s disappointing because the potential is there, but the poor communication and long wait times make the overall experience extremely frustrating.
Response from EdenJul 14, 2025
Hi Jay, Thank you for taking the time to share your experience. I am really sorry to hear how difficult it has been to get timely updates and clear communication from our team. You should never feel like your questions are being ignored or misunderstood, and I completely understand how frustrating this has been. We deeply appreciate your patience and your continued trust in our service despite these challenges. That said, I know affordable pricing is not enough when the support does not match. We want every member to feel heard, respected, and taken care of — and we clearly have work to do in your case. If you are still waiting for a response or need help with your delivery, I would be happy to assist directly. Please email me at [email protected] with your full name and any order details, and I will personally look into your request and make sure you receive a clear update as soon as possible. Thank you again for your honest feedback. I truly appreciate the opportunity to improve your experience. Warmly, Susie