EdenReviews of tryeden.com

Response from EdenJun 8, 2026

Hi there, Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered with the portal and support options. We understand how frustrating it must be to receive reminders to complete a check-in, only to find that the link doesn't take you to the correct page and the check-in is nowhere to be found. We also understand how concerning it is when the customer service chat isn't working and you're unable to get timely assistance through other support channels. We sincerely apologize for the inconvenience and confusion this has caused. Being unable to access a required check-in can understandably leave you feeling stuck and unsure how to continue your treatment. Your feedback regarding the portal experience, check-in process, and support accessibility is important, and we appreciate you bringing these concerns to our attention. Susie from Eden 💚

Response from EdenJun 8, 2026

Hi there, Thank you for taking the time to share your experience. We’re sorry to hear about the frustration and confusion surrounding your cancellation and billing. We understand your concern, especially if you canceled your treatment through multiple channels and believed your account had been fully closed prior to the charge being processed. From your perspective, being billed after submitting a cancellation request would understandably be upsetting. We also understand your frustration regarding receiving account credit instead of a refund when you initially paused treatment. We sincerely apologize for the confusion and inconvenience this situation has caused. Your feedback regarding the cancellation process, billing practices, and communication is important, and we appreciate you bringing these concerns to our attention. Susie from Eden 💚

Response from EdenJun 8, 2026

Hi there, Thank you for taking the time to share your experience. We're sorry to hear about the frustration and disappointment you've encountered. We understand how upsetting it can be to return from an extended trip expecting to continue your treatment, only to learn that a lapse in therapy may require restarting at a lower dose. We also understand your concerns regarding billing and communication. From your perspective, it would have been helpful to receive clearer information about the treatment restart requirements and any upcoming charges before your account was billed. We can appreciate why learning this after the charge was processed would be frustrating, especially if it impacted your decision to continue treatment. We sincerely apologize for the confusion and frustration this situation has caused. Your feedback regarding communication, treatment expectations, and billing transparency is important, and we appreciate you bringing these concerns to our attention. Susie from Eden 💚

Response from EdenJun 8, 2026

Hi there, Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered with the portal and support options. We understand how frustrating it must be to receive reminders to complete a check-in, only to find that the link doesn't take you to the correct page and the check-in is nowhere to be found. We also understand how concerning it is when the customer service chat isn't working and you're unable to get timely assistance through other support channels. We sincerely apologize for the inconvenience and confusion this has caused. Being unable to access a required check-in can understandably leave you feeling stuck and unsure how to continue your treatment. Your feedback regarding the portal experience, check-in process, and support accessibility is important, and we appreciate you bringing these concerns to our attention. Susie from Eden 💚

Response from EdenJun 3, 2026

Hi there, Thank you for sharing your feedback. We’re sorry to hear that your shipment was sent despite being paused ahead of time. We understand how frustrating that can be, especially when you took proactive steps to manage your deliveries and avoid receiving medication you weren't expecting. We sincerely apologize for the inconvenience and frustration this caused. Your feedback regarding shipment management and account preferences is important, and we appreciate you bringing this to our attention. Susie from Eden 💚

Response from EdenJun 2, 2026

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and confusion you've experienced. We understand how concerning it must have been to have your prescription interrupted without notice, especially when you then had to spend additional time reaching out to understand what happened. We also understand how alarming it is to log into your account and find that your treatment history, conversations, account details, and remaining credit no longer appear visible. After investing time and trust in your care, seeing your information seemingly disappear would be upsetting for anyone. We sincerely apologize for the confusion, lack of communication, and stress this situation has caused. Your feedback regarding account access, prescription continuity, and communication is important, and we appreciate you bringing these concerns to our attention. We understand why this experience has left you feeling frustrated and disappointed. Please feel free to reach out to me directly at [[email protected]](mailto:[email protected]) so I can review your account and help investigate what happened. Susie from Eden 💚

Response from EdenJun 2, 2026

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve encountered, especially after making repeated efforts to resolve your concerns. We understand how disappointing it must have been to schedule a one-month follow-up and not receive the support you were expecting. We also understand your frustration regarding the repeated issues with your medication preferences. Having a requested change appear to be corrected and then seeing conflicting information on a future prescription is understandably concerning, especially when you're then directed between different support channels without receiving a clear resolution. We sincerely apologize for the communication gaps, confusion, and inconvenience you've experienced. Feedback like yours is important because it highlights opportunities to improve continuity, communication, and the overall member experience. Thank you for sharing your concerns with us. Please feel free to reach out to me directly at [[email protected]]so I can review your account and help get this resolved. Susie from Eden 💚

Response from EdenJun 9, 2026

Hi there, Thank you so much for your kind feedback! We’re delighted to hear Melanie was attentive, empathetic, and able to help get your order back on track. Providing caring and effective support is what we strive for, and we’re so glad she made a positive difference in your experience. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to Melanie! Susie from Eden 💚