Becky D.
Delayed shipment issue quickly resolved
After realizing my last shipment was delayed, even though the payment had processed, I reached out to customer service. Florida quickly realized the issue causing the delay, talked me through the steps needed to resolve the issue and waited patiently to make sure I was able to complete the task required for resolutioin. I am very thankful to have worked with a courteous and professional customer service member.
Response from EdenJul 13, 2026
Hi there, Thank you so much for taking the time to share your experience! We’re delighted to hear Florida was able to quickly identify the cause of your delayed shipment and guide you through the steps needed to resolve it. It’s especially wonderful to know she took the time to walk you through the process, patiently waited while you completed the necessary steps, and ensured everything was resolved before ending the interaction. Providing courteous, professional, and attentive support is what we strive for, and we’re so glad Florida made such a positive impact. We truly appreciate your kind words and will be sure to pass your feedback along to Florida. Thank you for being part of Eden! Susie from Eden 💚