EdenReviews of tryeden.com

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience. I’m really sorry to hear that while your first order went smoothly, things have become slower and more frustrating since then. That shift can be incredibly disappointing—especially when you've started off feeling confident and supported. We understand how important consistency and timely communication are when it comes to your care, and I’m truly sorry we haven’t met that expectation recently. We’d love the opportunity to turn this around for you. If you’re open to it, please reach out directly to Susie at [email protected]. She’ll personally look into your case and make sure it’s given the attention and care it deserves. Thank you again for your feedback, and for giving us a chance to make things right. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you so much for taking the time to share your experience—and I’m truly sorry for the confusion, frustration, and lack of communication you've faced. I completely understand how concerning it is to see multiple charges and plan types reflected on your dashboard without a clear explanation, especially when you’ve made multiple efforts to get in touch. You should never have to wait weeks for a response, sit on hold for extended periods, or feel unsure about what you're being charged for. Clear, timely support is the bare minimum, and I sincerely apologize that you haven’t received that from us. I also understand your decision to move forward with your provider for care—it’s important that you feel confident and supported in your health journey. That said, you absolutely deserve clarity around your billing and a fair resolution regarding any unused medications or unshipped prescriptions. To ensure this is handled with the care and urgency it deserves, I encourage you to reach out directly to Susie at [email protected]. She will personally review your account, help clarify any discrepancies, and assist with processing a refund for any unused portion of your subscription. We’re genuinely sorry for the stress this has caused and appreciate the opportunity to make things right. Warmly, Kelley

Response from EdenAug 6, 2025

Hi Claire, Thank you so much for taking the time to share your experience, and I’m truly sorry for everything you’ve gone through. Delays like this—especially when they directly affect your health and well-being—are not just inconvenient, they’re unacceptable. You deserve consistent, timely care and clear communication, and it’s incredibly disappointing to hear that wasn’t your experience. I also want to acknowledge how serious it is to go without your medication and experience side effects as a result. No one should feel like they’re being left in the dark while also feeling physically unwell. You should have had the opportunity to plan, adjust, and get support along the way—and I completely understand how it feels like you were left to manage it alone. I’m also sorry for the lack of response when you reached out to our team—that should never happen, especially when you’re asking for help. To ensure this is personally and thoroughly addressed, I encourage you to reach out directly to Susie at [email protected]. She’ll make sure your case is handled with care, urgency, and the attention it deserves. Thank you again for sharing your feedback and for your patience through all of this. We’re truly sorry, and we’d be grateful for the opportunity to make this right. Warmly, Kelley

Response from EdenJul 17, 2025

Hi and Happy Thursday, Thank you for taking the time to share your honest experience. I am truly sorry to hear how different things have felt for you this year compared to 2024. We appreciate that you returned with high expectations, and it is incredibly disappointing to know we did not live up to them. Late shipments, temperature concerns, unclear updates, and denied replacements are not acceptable. You deserve consistent service, clear communication, and accountability, especially when your health and trust are involved. I would be grateful for the opportunity to personally review your account and see what can be done to make this right. Please feel free to reach out to me directly at [email protected]. I am here to help. Thank you again for your feedback. We are listening and working hard to do better. Warmly, Susie

Response from EdenJul 14, 2025

Hi Chris, Thank you for sharing your experience. I am so sorry for the delay, the lack of communication, and the confusion around your order being sent to the wrong pharmacy. You should not have had to wait weeks just to find out your order was canceled — that is absolutely not the experience we want you to have. From June 17 to now is far too long to be left without updates, especially when your order was already approved by the physician. I completely understand how disappointing and frustrating this has been. Please email me directly at [email protected] with your full name so I can review your account, confirm what went wrong, and make sure we get you clear next steps — whether that means getting your order back on track or issuing a refund if you prefer. Again, I am truly sorry for the delay and the lack of support you received. Thank you for your patience, and I appreciate the opportunity to help make this right. Warmly, Susie

Response from EdenJul 14, 2025

Hi Tracie, Thank you for being honest about your experience. I completely understand your concern and frustration, especially when communication feels unclear or delayed. You are not alone in feeling this way, and I truly regret that we were not able to provide the consistent and responsive support you deserve. If you have decided to move in a different direction, I completely respect that choice and want to make sure your account is closed out properly. Please feel free to email me directly at [email protected] with your full name so I can assist with final steps or answer any remaining questions. I am sorry we missed the mark here. Thank you again for giving us a chance, and I truly wish you all the best on your wellness journey. Warmly, Susie

Response from EdenJul 14, 2025

Hi Lynette, Thank you for sharing this, and I am really sorry for all the confusion. You should not have had to reapply or create a second account when you were already set up for auto renewal. I completely understand your concern about a possible double shipment and charge. I want to help sort this out quickly and make sure there are no duplicate accounts, charges, or prescriptions moving forward. Please email me directly at [email protected] with your full name and the email addresses tied to each account. I will personally review everything and ensure we get this corrected right away. Thank you again for your patience, and I am truly sorry for the inconvenience this has caused. Warmly, Susie

Response from EdenJul 14, 2025

Hi Kayla, I am so sorry for the experience you have had. Missing multiple doses with no updates is completely unacceptable, and I understand how upsetting it is to be left without communication while still being charged. You placed your trust in us, and we have not followed through the way we should have. You deserve timely updates, clear answers, and your medication delivered as promised — not long hold times, silence, and uncertainty. Please email me directly at [email protected] with your full name and order details. I will personally look into your account, confirm the status of your shipment, and make sure your refund is processed if that is the route you would like to take. I know we cannot undo the frustration, but I will do everything I can to make this right. Thank you for your patience, and again, I am very sorry for the stress and disruption this has caused. Warmly, Susie