EdenReviews of tryeden.com

Response from EdenJun 30, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. We apologize that you experienced delays with your shipment and difficulty reaching our support team. We understand how concerning it is when you're expecting your medication and are unable to get timely assistance or updates. Reliable communication and consistent service are incredibly important, and we're sorry we fell short of your expectations. We also understand your concerns regarding your treatment progress. We recognize how discouraging it can be when you feel your results have changed, especially while dealing with delays and unanswered questions. Your experience is not the one we strive to provide, and we appreciate you sharing your concerns with us. Thank you for taking the time to provide your honest feedback. It helps us identify areas where we need to improve as we continue working to provide a better experience for our members. Susie from Eden 💚

Response from EdenJun 30, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this has been. We know how important timely communication is, especially after placing an order. We sincerely apologize that you felt unsupported after your purchase and that we did not meet your expectations. This is not the experience we strive to provide for our members. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We’re committed to improving our communication and support so that every member receives the level of care and service they deserve. Thank you again for sharing your honest feedback. Susie from Eden 💚

Response from EdenJun 24, 2026

Hi there, Thank you for taking the time to share your feedback. We’re glad you continue to use Eden, but we’re sorry to hear that you’ve found the website difficult to navigate, even after the recent updates. We understand how important it is for the portal to be intuitive and easy to use, and we appreciate your honesty. Feedback like yours helps us identify areas where we can continue improving the member experience and make the platform more user-friendly. Thank you again for sharing your thoughts. We truly value your feedback and your continued support. Susie from Eden 💚

Response from EdenJun 18, 2026

Hi there, Thank you for taking the time to share your experience. We are very sorry to hear about the frustration and concerns you've encountered. We understand why you would be upset by discovering the vial's best-use date appeared to fall before the completion of your treatment course. We also recognize how frustrating it is to have submitted requested photos, not receive a follow-up, and then have to contact support again and repeat the entire situation. Clear communication and timely follow-up are important, and we regret that your experience left you feeling unheard and without the reassurance you were seeking. We also appreciate your feedback regarding the syringe size provided with your prescription. We understand your concerns about having to split a dose and the confusion surrounding the guidance you received. Receiving conflicting information only adds to an already frustrating situation. While we're glad a credit was issued, we understand that a credit alone does not address the questions and concerns that led you to contact support in the first place. Your feedback highlights areas where we can do better, particularly in communication, follow-through, and ensuring members receive clear explanations when issues arise. We sincerely appreciate you bringing these concerns to our attention and are sorry that your experience did not meet your expectations. Your feedback will be shared with the appropriate teams for review as we continue working to improve the member experience. Susie from Eden 💚

Response from EdenJun 18, 2026

Hi there, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been frustrating. We understand how important clear communication and an efficient process are, and we regret that the experience felt slow and more complicated than it should have been. We also appreciate your feedback regarding the cost of titration and the lack of a micro-dose program. Input like yours is valuable and helps us better understand what members are looking for as we continue to evaluate and improve our services. Thank you for sharing your honest experience. We truly appreciate your feedback and will ensure your comments are shared with the appropriate teams. Susie from Eden 💚

Response from EdenJun 17, 2026

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and disappointment you encountered regarding your medication, communication with our team, and the resolution process. We understand how concerning it can be to receive a medication that appears different from what you expected, and we recognize the importance of receiving timely answers and consistent follow-up when questions arise. We also understand how frustrating it is to feel that your concerns were not adequately addressed. Your feedback is important to us, and we sincerely regret that your experience did not meet the level of care and service we strive to provide. We appreciate you sharing these concerns and will ensure your comments are reviewed by the appropriate teams as we continue working to improve our member experience. Susie from Eden 💚

Response from EdenJun 10, 2026

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and concern this situation caused. We understand how unsettling it would be to receive a prescription that appeared different from your previous shipments without clear communication or explanation. When it comes to medications, feeling informed and confident about what you are taking is incredibly important. We can certainly appreciate why you would be hesitant to use a medication that you felt had not been adequately explained. We also understand your frustration with being directed back and forth between customer support and the provider while trying to get answers. Having to spend weeks seeking clarification without receiving a clear resolution would be disappointing, especially when additional shipments continued during that time. Finally, we recognize your concerns regarding the refund process and your disappointment with the outcome after deciding to discontinue treatment. We appreciate you sharing your experience and feedback regarding communication, care coordination, and account resolution. Your comments are valuable and help highlight areas where improvements can be made. Susie from Eden 💚

Response from EdenJun 9, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We understand how frustrating it can be to feel like you're being required to complete a review before accessing the website or your account. Providing access to your account and services should be straightforward, and we apologize for any confusion or inconvenience you've encountered. Your feedback is important, and we appreciate you bringing this concern to our attention. Susie from Eden 💚