EdenReviews of tryeden.com

Response from EdenAug 18, 2025

Hi Jason, Thank you for taking the time to share this feedback. I am truly sorry that your experience has felt impersonal and that our communication did not address your specific treatment plan. That is not the level of care we want you to feel, and I understand how discouraging it must be to feel like just a number rather than a person. I would really like the opportunity to make this right and ensure you receive the personalized support you deserve. Please reach out to me directly at [email protected] so I can personally review your case and get you the correct guidance for your treatment. Your trust is important to us, and I want to assure you we are working to improve how we support every member so they feel heard, cared for, and valued. Warmly, Susie

Response from EdenAug 18, 2025

Hi! Thank you for your honest feedback. I am truly sorry that our communication has not been where it should be and that you have felt the need to follow up just to get timely responses and orders. That is not the experience we want you to have with us. I appreciate your patience and your hope that we will improve. Please know we are actively working on strengthening our communication and response times so you can feel confident that everything will be handled without extra effort on your end. If you ever need direct support, please feel free to reach out to me at [email protected] and I will make sure you are taken care of. Your trust matters and I am committed to making sure your future experiences feel smoother and more reliable. Warmly, Susie

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay with your second shipment and how it impacted your progress on the 3-month plan. We completely understand how disappointing and discouraging that can be—especially when you're doing your part and not receiving the support you need in return. I'm also sorry that getting through to customer service by phone was difficult. While I’m glad you eventually received a response by email, you shouldn’t have had to work so hard just to get help. We’d really appreciate the opportunity to make this right. Please feel free to reach out directly to Susie at [email protected]—she’ll personally prioritize your case and ensure you receive the support and care you deserve. Thank you again for your patience and feedback—it truly helps us improve. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry for the frustration, stress, and complete lack of support you’ve encountered. You trusted us with your care—and your investment—and you absolutely deserve timely shipping, reliable communication, and responsive customer service. I’m deeply sorry that’s not what you received. Waiting on hold only to be disconnected, and sending multiple messages without a single reply, is unacceptable. We completely understand why you’re upset, and your concerns are valid. We’d be grateful for the opportunity to make this right. Please reach out directly to Susie at [email protected]—she will personally prioritize your case, review your account, and work with you on a resolution as quickly as possible. Thank you again for your honesty, and for giving us the chance to improve your experience. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience—and I’m truly sorry for everything you've been through. You've shown a lot of patience, and it's incredibly frustrating to go through multiple steps, phone calls, and portal updates only to still be left without your order. You absolutely deserve better communication, a smoother process, and clear guidance every step of the way. The lack of email notifications, expired payment links, and repeated follow-ups without resolution is unacceptable—and I completely understand how this has left you feeling like your time and trust have been wasted. We would really appreciate the opportunity to turn this around and make things right. Please reach out directly to Susie at [email protected]—she will personally prioritize your case, review everything in detail, and ensure you get the support and answers you’ve been waiting for. Thank you again for your honest feedback. We’re truly sorry for your experience and hope for the chance to earn back your trust. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry for the delays and confusion you’ve encountered. Having your shipment delayed, your subscription canceled unexpectedly, and then having to navigate a renewal with credits—without clear updates—is incredibly frustrating, and I completely understand how this has been disappointing. You deserve timely communication, transparency, and confidence in your care every step of the way. We regret that this hasn’t been your experience and want to make things right. To ensure your case is personally prioritized and your shipment is addressed as soon as possible, I encourage you to reach out directly to Susie at [email protected]. She’ll review everything in detail and help get things back on track for you. Thank you again for your patience—we’re grateful for the opportunity to improve your experience. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and lack of clarity you’ve encountered during your second shipment. After a smooth start, it’s incredibly disheartening to face unexpected delays and feel like you’re being given the runaround instead of real support. You absolutely deserve timely communication and a seamless experience—especially as a committed member on a 6-month program. A 20+ day wait for a shipping update is far from the standard we aim to provide, and I completely understand why your trust in our customer support has been shaken. We’d love the opportunity to make this right and rebuild that trust. Please reach out directly to Susie at [email protected]—she will personally look into your account, ensure everything is on track with your most recent request, and provide the clear, caring support you deserve. Thank you again for your patience and for giving us the chance to improve your experience. Warmly, Kelley

Response from EdenAug 6, 2025

Hi there, Thank you so much for sharing your feedback. I’m truly sorry to hear about the frustration you've experienced—especially after what started as a smooth and positive first dose. You deserve clarity, consistency, and a platform that works reliably every step of the way. We completely understand how confusing and disappointing it is to deal with a glitchy portal and unclear pricing. That’s not the experience we want for any of our members, and I sincerely apologize for the confusion and inconvenience this has caused. We’d love the opportunity to look into your account and help sort everything out. Please feel free to reach out directly to Susie at [email protected]—she’ll personally prioritize your case and ensure you get the support and transparency you deserve. Thank you again for bringing this to our attention—we’re grateful for the chance to make things right. Warmly, Kelley