EdenReviews of tryeden.com

Response from EdenJul 13, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be. We understand how concerning it is to be approved for your second month of treatment and then see no movement on your renewal. We also recognize how upsetting it is to be unable to reach our team by phone, chat, or email while you're waiting for an update. We sincerely apologize for the delays and lack of communication you've experienced. We know how important it is to receive your medication on time, and this is not the level of service we strive to provide. Thank you for bringing this to our attention. Your feedback is invaluable as we continue working to improve our communication and overall member experience. Susie from Eden 💚

Response from EdenJul 9, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be. We understand how concerning it is to see your prescription sent to the pharmacy but not receive any updates on its status. We also recognize how upsetting it is when you're unable to reach our customer support team through phone, text, or email while trying to get answers. We sincerely apologize for the delays and lack of communication you've experienced. This is not the level of service we strive to provide, and we appreciate you bringing these concerns to our attention. Feedback like yours helps us identify areas where we need to improve our communication and overall member experience. Thank you again for sharing your honest feedback. We appreciate the opportunity to learn from your experience. Susie from Eden 💚

Response from EdenJul 9, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. We understand how concerning it is to have your order canceled and then experience delays in receiving a refund. We also recognize how frustrating it can be when you're waiting for responses and feel that your concerns are not being addressed in a timely manner. This is not the level of service we strive to provide. We sincerely apologize for the experience you've had and appreciate you bringing these concerns to our attention. Feedback like yours is important and helps us identify opportunities to improve our communication, responsiveness, and overall member experience. Thank you again for sharing your honest feedback. Susie from Eden 💚

Response from EdenJul 9, 2026

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear that your return to Eden was so frustrating and did not meet your expectations. We understand how disappointing it must have been to complete the intake process multiple times, provide the requested information again, and still experience delays and unresolved issues. We also recognize how frustrating it is to have previous communication not carry over, requiring you to repeat information and start the process over. We sincerely apologize that your order was not processed as expected after being told it would be expedited, and that you were left feeling there was no clear resolution to your concerns. We understand how important continuity of care is, especially when returning for maintenance treatment, and we regret that your experience fell short. We truly appreciate your honesty and your acknowledgment of the positive experience you had during your previous time with Eden. Feedback like yours is invaluable as we continue working to improve our processes, communication, and overall member experience. Thank you again for sharing your feedback, and we wish you all the best on your continued health journey. Susie from Eden 💚

Response from EdenJul 8, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. Waiting 15 days for your medication while being unable to reach our support team after multiple phone calls, emails, and chat requests is not the experience we want for our members. We understand how upsetting it is to feel like you can't get the help you need, especially when you're trying to resolve an issue with your order. We sincerely apologize for the delays and lack of communication you've experienced. We understand why you're frustrated and appreciate you bringing these concerns to our attention. Feedback like yours helps us identify where we need to improve our response times and overall member experience. Thank you again for sharing your honest feedback. We appreciate you giving us the opportunity to learn from your experience. Susie from Eden 💚

Response from EdenJun 30, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this has been. We recognize how confusing and discouraging it can be to receive repeated questions from different providers, especially after you've already provided the same information. We also understand your concern about receiving conflicting prescription information and continuing to receive dosage requests even after your prescription had been sent to the pharmacy. That level of miscommunication is not the experience we want for our members. We sincerely apologize for the delays and communication issues you've encountered over the past 18 days. We understand why this has impacted your confidence in our service, and we appreciate you bringing these concerns to our attention. Feedback like yours is invaluable as we continue working to improve our processes and provide a more seamless experience. Thank you again for sharing your honest feedback. We wish you the very best on your health journey. Susie from Eden 💚

Response from EdenJun 30, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. We apologize that you experienced delays with your shipment and difficulty reaching our support team. We understand how concerning it is when you're expecting your medication and are unable to get timely assistance or updates. Reliable communication and consistent service are incredibly important, and we're sorry we fell short of your expectations. We also understand your concerns regarding your treatment progress. We recognize how discouraging it can be when you feel your results have changed, especially while dealing with delays and unanswered questions. Your experience is not the one we strive to provide, and we appreciate you sharing your concerns with us. Thank you for taking the time to provide your honest feedback. It helps us identify areas where we need to improve as we continue working to provide a better experience for our members. Susie from Eden 💚

Response from EdenJul 20, 2026

Hi there, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your experience after your first month did not meet your expectations. We understand how frustrating it must have been to experience repeated delays, inconsistent information, and difficulty getting timely support. We also recognize your concerns about long wait times, limited customer service hours, delayed responses through chat and provider messaging, and the confusion caused by information in the patient portal not matching what you were told by our team. We're especially sorry that you had to follow up multiple times just to receive your medication and that the overall experience left you feeling unsupported. We understand how important timely communication and accurate information are, particularly when managing ongoing treatment. We do appreciate your acknowledgment that the team members you spoke with were friendly, despite the challenges you encountered. Your detailed feedback is incredibly valuable and helps us identify areas where we need to improve our communication, systems, and overall member experience. Thank you again for sharing your honest experience. We sincerely appreciate your feedback and wish you all the best moving forward. Susie from Eden 💚