EdenReviews of tryeden.com

3 weeks later and no shipment! Customer service responds, but with no resolution. They say that they can't cancel the order even though the delay has been over three weeks, no refunds, that you just have to wait until it arrives. That's not customer care, and definitely not a way to get medication you paid for. Approved by the doctors within a few hours, and then never ships and "nothing they can do as it's the pharmacy's fault." Unfortunate this happens with companies like this. They are the middle man and nothing they can do to step in and correct something when they get it wrong.

I wanted to try Eden after stalling on another medication. I received notification that I would be started on the lowest dose, and reached out to cancel my own order on their customer service chat. The next day I was charged, and they refused to refund me because “the medication had shipped”. Medication I did not request. I spoke to a representative on the phone who saw the records of my request to cancel prior to the prescription being charged and said they would refund me. After they spoke to their manager I was told they can’t accommodate the refund. THEIR mistake cost me $$$. I hope this honest review saves someone else and costs them 10x what it would have cost to be a company with integrity and simply do the right thing.

They get two stars due to the ease of getting the medicine. The first time. The second time, I tried to do the checkin, but it looked like it was signing me up for a new plan. So I used their chat and they said it was renewed. I only got half the medicine. I tried to chat to fix it, but again, it looked like it was going to force me to sign up for a second subscription. They did refund part of what they charged- but why they charged the full amount when they sent half is strange. Then I tried to cancel- they have "forms". At the end it says you will get a confirmation email. I have now cancelled twice- no confirmation email. A month after the "half" of the expected medicine, they auto-sent me the full amount- I was charged for the full amount of medicine anyhow. I did not request it- even though the website says it does not auto-send. I have communicated a lot and my "plan" is paused but not cancelled. I still have no idea how to fully stop this madness, and I now have medicine I no longer need as I replaced it. Update- opened the latest shipment I didn’t request and am having issues with and they only sent half of the medicine and again charged me for all of it. Adjusting to one star now.

It all started by the doctor over looking my current script and writing the lowest possible dose for 6 months for me. I caught it and immediately emailed, called, and chatted w Eden. I'm still emailing them. Luckily they charged me 2.2K and shipped me the wrong dose. I refused the package and I'm still waiting 6 days later to find out when they can send the corrected dose of Tirzepatide. Their customer service is horrendous. First experience dealing w anything like this online so was apprehensive to begin with. Read the reviews and went for it. Seems like the company is super unorganized, they won't call you back, they will answer emails when they feel like it and they will take your money even faster. Seriously pissed and still don't have the medication or my money back.

This company's sales process is set up to ship the medication as quickly as possible so they make money. After further detail was given to the Dr, who did not ask in the chat about medical history. Well after they shipped the medicine immediately with me trying to message them about the pre existing, now I am stuck with $550 of medicine that will give me cancer with my medical history and they will not refund.

This is not one of those reviews that complains "that it didn't work for me". This is a warning not to use this company. After the first injection, I experienced major complications and reached out to the "doctor" multiple times asking for advice and guidance as I was just miserable. It took them over 48 hours to respond, telling me to go to the emergency room. I had already gone to the ER as I couldn't stand the pain and found out my entire GI tract was now paralyzed. Food that I had eaten days prior was still in my stomach and the only way for it to get out was through induced vomiting. I had to wait for the semaglutide to process through my body for it to start back up. They market that "doctors" are available 24/7 but they aren't which jeopardizes your health safety. I had started with the oral semaglutide and had numerous issues with them filling prescriptions before I needed it, causing me to pay more than I should have, and sent my medication to someone else's house across the country. They are careless, and so UNSAFE.

Terrible customer service. I got someone else’s prescription and she got mine. I tired to call the pharmacy and chat with Eden for hours to report the issue to no avail.

Terrible customer service. Would send me a prescription even though I said I wanted to hold. Attitude and unhelpful. I just lost 500$. I will make sure that everyone knows