EdenReviews of tryeden.com

Response from EdenApr 17, 2025

Hi Adam, Thank you for taking the time to share your experience—we truly value your feedback. I'm very sorry to hear that the shipping delays and the support experience have left you feeling frustrated and uncertain. That’s certainly not the standard we aim to uphold. We understand how important timely deliveries and responsive support are, especially when it comes to your health. While we do utilize automation to streamline some responses, you absolutely deserve thoughtful, personalized assistance—and we want to make things right. As for your concerns around the MIC B12 and NAD+ injections, we’d love the chance to discuss your experience further with our care team to ensure you’re on the best path forward. Please reach out to us directly at [support email or phone number], or share your order information so we can investigate this further and get everything back on track for you. We’re here, and we care. Warmly, Susie

Response from EdenApr 16, 2025

Hi Kabrel, I’m so sorry to hear that you experienced such a serious reaction — I truly hope you’re feeling better now. I've gone ahead and flagged your account for immediate cancellation and paused all future charges while our team finalizes the process. You will not be billed again, and I’ll personally make sure this is fully resolved. You’ll receive a confirmation shortly once the cancellation is complete. If there’s anything else you need or if you'd like to share more details about what happened so we can report it to our clinical team, please don’t hesitate to reach out. Your health and safety are our top priorities. Wishing you a smooth and speedy recovery, Susie

Response from EdenApr 14, 2025

Hi Leigh, Thank you for bringing this to our attention—and we’re truly sorry to hear about your experience. We understand how incredibly frustrating and concerning it is to run out of your medication, especially when your health and consistency are on the line. We take full responsibility for the communication breakdown and the gap in your refill schedule. That is not the experience we aim to provide. While we do have automated systems in place to assist with order tracking, it’s clear that your situation required urgent, personalized support—and we failed to deliver that in time. We want to make this right. Our team is reviewing your case urgently, and someone will reach out to you directly today via email to offer support and explore immediate solutions. We also hear your concerns about transparency, shipping timelines, and the lack of a live support channel. These are being escalated internally for review. I look forward to hearing from you, Susie

Response from EdenApr 14, 2025

Hi! We want to start by sincerely apologizing for the experience you've had—it’s deeply concerning and not reflective of the standard we aim to uphold. We understand how critical clear communication and consistent support are when it comes to something as personal and vital as your medication. You should never have been given conflicting information, and the fact that your prescription was canceled without your doctor’s approval is unacceptable. We're especially sorry for the stress and confusion that caused. That said, we’re relieved to hear that one of our team members was able to recognize the issue and resolve it by reinstating your prescription. Your kind words about them mean a lot—and we’re making sure they receive that recognition. You're absolutely right: this isn’t about groceries. This is about your health, your trust, and being treated with compassion. We take your feedback seriously and are actively reviewing the breakdowns in communication that occurred during your case. Thank you again for your honesty and patience. Susie

Response from EdenApr 9, 2025

Hi Tracy, Thank you for your feedback, and we’re truly sorry to hear that your experience navigating our services was frustrating without the option of a phone call. We completely understand how important it is to speak with a real person, especially when you need quick support. While we currently focus on digital channels to assist as efficiently as possible, we're actively exploring ways to make our support more accessible and user-friendly. Your input is incredibly valuable, and we’ll be sure to share it with our team. If there’s anything still unresolved or you’d like more personalized help please feel free to reach out. We’d love the opportunity to assist you further. Best, Susie

Response from EdenApr 7, 2025

Hi Sunny, We're truly sorry to hear about your experience and the distress this has caused you. This is not the level of service we aim to provide, especially when it comes to something as important as your health. We understand your frustration regarding the delays and communication issues, and we sincerely apologize for any misinformation you may have received. Your feedback is being taken seriously and has been escalated to our leadership and pharmacy teams for immediate review. While we cannot discuss personal details publicly, we’d like the opportunity to make things right. Please reach out to us directly at [email protected], referencing your order number, so we can look into your case more thoroughly and work toward a resolution. Your trust is important to us, and we’re committed to improving both our service and communication. Sincerely,

Response from EdenApr 7, 2025

Hi Cheyenne, Thank you for sharing your experience — we’re really sorry to hear that your order took longer than expected and that our communication didn’t meet your expectations. We understand how frustrating it can be when shipping timelines don’t align with what was advertised, especially when you're counting on timely delivery. While we do our best to meet our 3–7 day shipping estimate, there are times when processing or carrier delays can unfortunately impact this. That said, we should have communicated more clearly and consistently, and we apologize for falling short. We’d love the opportunity to make this right. If you haven’t received your order yet or have any lingering concerns, please reach out to our support team with your order number so we can assist you directly. We value your feedback and are actively working to improve both speed and transparency. Sincerely, Susie

Response from EdenApr 3, 2025

Hi Tim, We’re truly sorry to hear about your experience, and we completely understand your frustration. Waiting over a month for a refill, especially after repeated attempts to get answers, is unacceptable—and you absolutely deserve better communication and follow-through from us. The “glitch” you were told about should never have led to being left without support or resolution. We take full responsibility for the breakdown in service and are escalating this immediately to make sure your case is properly reviewed and resolved. While GLP-1 medications are a larger part of our offerings, every member and every prescription matters equally to us—and we clearly fell short in your case. If you’re open to it, please send your order or ticket number to [support email], and we will personally ensure that someone reaches out to you with a solution. We’re very sorry for the inconvenience, and we appreciate you sharing this—it helps us do better. Sincerely, Susie