Nicole
I was concern with the lack of…
I was concern with the lack of communications after the initial review and approval of my treatment. A call to Eden customer service and a conversation with Natalie put me at ease as she explained that shipment of the medications takes up to 10 days, depending on how busy the pharmacy may be. My experience with the online portal and “chat” with the AI was not that positive! The only answer I got after several inquires on the status of my treatment was “We will look into it and get back with you” which never happened . So, I’m glad that Eden has an old fashion customer service with a phone number, and that Natalie was there to answer my questions.
Response from EdenOct 21, 2026
It’s great that a call to the team and talking with Natalie actually gave you clear answers about the shipment timeline and put your mind at ease. We hear you on the AI chat experience falling short, and having a real person to talk to clearly made all the difference here. -Rajah Eden Customer Support